Operations Customer Expert – Customer Support

Velenosi&Meredith; Oeiras; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Portuguese employment contract

22 days annual leave

Holiday & Christmas bonuses paid monat

Private health & dental insurance

Prepaid meal card

Public holiday benefits

Potential permanent contract after 2 y

Job summary

Velenosi&Meredith, a top BPO partner in Lisbon, seeks an Operations Customer Expert to support consumers and business users in a fast-paced, innovative setting. You will resolve issues, guide customers in using AI products, and maintain high service standards.

The role requires C1/C2 English, strong communication, and the ability to work 24/7 rotating shifts. Local candidates in Portugal are essential for this position.

Qualifications

• Strong communication and problem-solving skills.
• Customer service experience is an advantage.
• English proficiency at C1/C2 (written & spoken).
• Ability to work in a 24/7 rotating environment.
• Based in Portugal with current residence.

Responsibilities

• Support customers via phone, email, and chat.
• Handle billing and invoicing inquiries.
• Troubleshoot account access issues.
• Guide and support customers with AI products.
• Provide clear, timely, and helpful responses.
• Deliver excellent customer service and meet quality standards.
• Troubleshoot issues and escalate when required.

Skills

Strong communication

Problem-solving

Customer service

English C1/C2

Team coordination

Tech enthusiasm

Job description

Location: Lisbon, Portugal
Contract: Full-time | Portuguese Employment Contract
Schedule: 40 hours/week | 24/7 Rotating Shifts
Language: English – C1/C2

Eligibility:
THIS ROLE IS STRICTLY OPEN ONLY TO LOCAL CANDIDATES CURRENTLY RESIDING IN PORTUGAL.
Candidates outside Portugal will NOT be considered.

About the Role

Join a top BPO company supporting customers of a leading American AI research and technology organization.

As an Operations Customer Expert, you'll provide professional support to consumers and business users in a fast-paced, innovative environment, helping them resolve issues and get the most from the client's products.

What You'll Do

• Support customers via phone, email, and chat
• Handle billing and invoicing enquiries
• Troubleshoot account access issues
• Guide and support customers with the use of AI products
• Provide clear, timely, and helpful responses
• Deliver excellent customer service and meet quality standards
• Troubleshoot issues efficiently and escalate when required

Requirements

• C1/C2 English (written & spoken)
• Strong communication and problem-solving skills
• Customer service/support experience is an advantage
• Comfortable working in a 24/7 rotational environment
• Ability to manage multiple customer cases independently
• Passion for technology and AI
• Must be currently based in Portugal

Salary & Benefits

Base Salary: €938 gross/month
Holiday Allowance: €78.17/month
Christmas Allowance: €78.17/month
Meal Allowance: €7/day (€154/month based on 22 working days)

Estimated monthly gross package: €1,248.33
Performance Bonus: up to €200/month

Additional Benefits

• Portuguese employment contract
• 22 days annual leave
• Holiday & Christmas bonuses paid monthly
• Private health & dental insurance after contract signature
• Prepaid meal card
• Portuguese public holiday benefits
• Potential permanent contract after 2 years

Training

15 working days | 8 hours/day

Training includes product knowledge, customer management, systems, communication channels, and on-the-job training.

Training is compensated proportionally upon successful completion.