Operations Customer Expert – Customer Support

Velenosi&Meredith; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Portuguese employment contract

22 days annual leave

Holiday & Christmas bonuses paid月ly

Private health & dental insurance dopo

Prepaid meal card

Portuguese public holiday benefits

Potential permanent contract after 2 2

Job summary

Velenosi&Meredith in Lisbon, Portugal, is seeking an Operations Customer Expert to provide professional support to consumers and business users in a fast-paced, AI-driven environment.

You will handle inquiries via phone, email, and chat, assist with billing, troubleshoot account access, and guide customers in using AI products, aiming to deliver clear, timely, and high-quality service.

Qualifications

• C1/C2 English (written & spoken).
• Strong communication and problem-solving skills.
• Customer service/support experience is an advantage.
• Comfortable working in a 24/7 rotational environment.
• Ability to manage multiple customer cases independently.
• Passion for technology and AI.
• Must be currently based in Portugal.

Responsibilities

• Support customers via phone, email, and chat.
• Handle billing and invoicing enquiries.
• Troubleshoot account access issues.
• Guide and support customers with the use of AI products.
• Provide clear, timely, and helpful responses.
• Deliver excellent customer service and meet quality standards.
• Troubleshoot issues efficiently and escalate when required.

Skills

C1/C2 English

Strong communication

Problem solving

Customer service

Job description

Location: Lisbon, Portugal
Contract: Full-time | Portuguese Employment Contract
Schedule: 40 hours/week | 24/7 Rotating Shifts
Language: English – C1/C2

Eligibility:
THIS ROLE IS STRICTLY OPEN ONLY TO LOCAL CANDIDATES CURRENTLY RESIDING IN PORTUGAL.
Candidates outside Portugal will NOT be considered.

About the Role

Join a top BPO company supporting customers of a leading American AI research and technology organization.

As an Operations Customer Expert, you'll provide professional support to consumers and business users in a fast-paced, innovative environment, helping them resolve issues and get the most from the client's products.

What You'll Do

• Support customers via phone, email, and chat
• Handle billing and invoicing enquiries
• Troubleshoot account access issues
• Guide and support customers with the use of AI products
• Provide clear, timely, and helpful responses
• Deliver excellent customer service and meet quality standards
• Troubleshoot issues efficiently and escalate when required

Requirements

• C1/C2 English (written & spoken)
• Strong communication and problem-solving skills
• Customer service/support experience is an advantage
• Comfortable working in a 24/7 rotational environment
• Ability to manage multiple customer cases independently
• Passion for technology and AI
• Must be currently based in Portugal

Salary & Benefits

Base Salary: €938 gross/month
Holiday Allowance: €78.17/month
Christmas Allowance: €78.17/month
Meal Allowance: €7/day (€154/month based on 22 working days)

Estimated monthly gross package: €1,248.33
Performance Bonus: up to €200/month

Additional Benefits

• Portuguese employment contract
• 22 days annual leave
• Holiday & Christmas bonuses paid monthly
• Private health & dental insurance after contract signature
• Prepaid meal card
• Portuguese public holiday benefits
• Potential permanent contract after 2 years

Training

15 working days | 8 hours/day

Training includes product knowledge, customer management, systems, communication channels, and on-the-job training.

Training is compensated proportionally upon successful completion.