Operations Customer Expert (Arabic)

GrabJobs; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading outsourcing consultancy in Lisbon is seeking an Operations Customer Expert fluent in Arabic to assist in customer support. Responsibilities include resolving escalated issues and translating technical information for customers. The ideal candidate will possess strong communication skills and experience in customer service. This full-time position offers an excellent remuneration package and opportunities for career growth within a dynamic and multicultural team.

Serviços

Excellent remuneration package

Fully paid training

Supportive environment for growth

Qualificações

• Native/fluent in Arabic, both verbal and written.
• Excellent communication skills for customer inquiries.
• Strong organizational skills for managing customer requests.

Responsabilidades

• Handle and resolve escalated issues or appeals.
• Translate technical information into clear summaries.
• Collaborate with internal teams to resolve issues.

Conhecimentos

Fluent in Arabic (C1)

Fluent in English (B2)

Excellent communication skills

Strong problem-solving abilities

Experience in customer service

Ferramentas

CRM software

Descrição da oferta de emprego

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Operations Customer Expert (Arabic), Lisboa

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Client:

David Kennedy Recruitment

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

3

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Arabicspeaking Operations Customer Expert for their Lisbon offices.

Position: Operations Customer Expert

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle and resolve escalated issues or appeals related to product or service decisions.
• Translate complex technical and policy-related information into clear, concise summaries for communication via email, chat, or support systems.
• Perform thorough research and apply critical thinking to deliver accurate, policy-aligned solutions.
• Communicate effectively while demonstrating a solid understanding of relevant policies and user needs.
• Review and maintain internal and customer-facing documentation to ensure clarity, consistency, and quality.
• Interpret and explain complex technical topics to both technical and non-technical audiences.
• Edit and proofread written materials to meet professional standards for clarity and tone.
• Collaborate with internal teams and cross-functional partners to address and resolve complex issues.

REQUIREMENTS:

• Native/fluent inArabic (C1), both verbal and written. Fluent in English (minimum B2 level)
• Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
• Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
• Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
• Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
• Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus
• Strong organizational skills to manage multiple customer requests and document conversations accurately.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Fully paid training on the company and products
• Opportunity to work in a supportive environment focused on growth and skill development