Operations Business Unit Manager | Banking

Boeva Tech; Porto; Presencial; EUR 45 000 - 70 000; Tempo integral

Resumo da oferta

A leading firm in the insurance and financial services sector is seeking an Operations Business Unit Manager in Porto. The role involves strategic oversight of teams, driving operational excellence, and fostering a collaborative culture. Candidates should possess a Master's degree, leadership experience, and proficiency in both French and English. The company promotes a hybrid work model and offers competitive benefits.

Serviços

Salary package

Meal and flexible benefit allowances

Comprehensive health coverage

Ongoing training and upskilling programs

Employee discounts and free language courses

Qualificações

• Proven experience in team leadership and operational management.
• Strong knowledge of KPI tracking and budget management.
• Fluent in French (C1) and English (minimum B2).

Responsabilidades

• Oversee operational performance and align with KPIs.
• Manage recruitment, resource allocation, and capacity planning.
• Lead change management and continuous improvement initiatives.

Conhecimentos

Leadership

Operational Management

Strategic Thinking

Communication

Risk Management

Formação académica

Master's degree or MBA

Descrição da oferta de emprego

Operations Business Unit Manager, All Genders, Porto, Permanent Contract, Hybrid Work Model

WHO ARE WE?

We are a global player in the insurance and financial services industry, recognized for our innovation and leadership across more than 30 countries. Our Porto-based service platform is dedicated to supporting internal clients through a wide range of insurance-related operations and processes. With a team of 480+ professionals representing six working languages, we take pride in our multicultural identity, operational excellence, and strong collaborative spirit.

YOUR MISSION: DRIVE IMPACT, EMPOWER TEAMS, DELIVER EXCELLENCE

We're looking for a dynamic and experienced Operations Business Unit Manager to join our team in Porto and lead one of our key operational departments. This role offers the opportunity to oversee cross-functional teams, ensure operational performance, and support transformational initiatives, all while cultivating a thriving work culture.

WHAT YOU'LL BE DOING:

• Champion the strategic roadmap of both our clients and internal service platform by guiding team leaders in execution and delivery.
• Oversee operational activity performance, ensuring alignment with KPIs and service agreements.
• Manage staffing needs including recruitment, resource allocation, scheduling, and capacity planning to meet business targets.
• Inspire and guide your team toward high engagement, strong results, and shared goals.
• Foster a supportive, inclusive work culture based on respect, well-being, and motivational leadership.
• Lead change management efforts and drive continuous improvement initiatives with a focus on innovation and operational agility.
• Monitor business risks, promote compliance, and ensure proactive issue resolution across the unit.

WHAT YOU BRING TO THE TABLE:

• Master's degree or MBA with proven experience in team leadership and operational management in dynamic, fast-paced environments.
• Strong knowledge of service delivery models, KPI tracking, and budget management.
• Strategic thinker with the ability to anticipate and mitigate business risks.
• Experience or knowledge of the automotive insurance industry is a strong asset.
• Proficiency in both French (C1) and English (minimum B2); additional language skills are a plus.
• Natural leader with excellent communication skills and the ability to influence across teams and functions.

WHAT WE OFFER:

• Salary package
• Meal, child, and flexible benefit allowances
• Comprehensive health coverage for you and your family (including life and travel insurance)
• Hybrid work setup combining in-office collaboration and remote flexibility
• Ongoing training, upskilling programs, and career mobility options locally and internationally
• Modern workspace with creative zones, relaxation areas, and on-site doctor availability
• Employee discounts, free language courses, and inclusive company events

OUR CULTURE & COMMITMENTS:

• Diversity, Equity & Inclusion
  We're proud to foster an inclusive workplace where every individual is valued, regardless of age, gender, ethnicity, background, or orientation. Diversity is more than a policy; it's our strength.
• Work-Life Balance
  We recognize the importance of personal time and promote healthy boundaries to ensure our team members can thrive both at work and in life.
• Smart Working
  Our flexible work environment is based on mutual trust and empowers employees to work remotely when applicable, while staying connected and engaged.

If you are looking to make a real impact in a collaborative, forward-thinking environment, this is your chance. Submit your application today and take the next step in your career journey with us.

We look forward to meeting you!