Operations and Last-Mile Manager

Emma – The Sleep Company; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading sleep products company in Lisbon is seeking a Logistics Coordinator to oversee Last Mile delivery operations. The role involves managing daily delivery processes, liaising between internal teams and external partners, and ensuring high delivery performance. Ideal candidates will have 2+ years of experience in logistics, strong organizational skills, and proficiency in Excel. Join us to help shape the future of sleep!

Serviços

Personal and company growth opportunities

Decision-making responsibility from day one

Engaging company events

Mental wellbeing support

Pet-friendly office

Qualificações

• 2+ years of experience in logistics or operations, ideally in Last Mile delivery or transport coordination.
• Hands-on approach to daily tasks.
• Confidence working with many teams and external partners.

Responsabilidades

• Manage Last Mile delivery operations across Europe.
• Act as the main contact between internal teams and external delivery providers.
• Monitor delivery performance metrics and take action on issues.

Conhecimentos

Logistics or operations experience

Organizational skills

Clear communicator

Excel proficiency

Fluent in English

Spanish (optional)

French (optional)

Experience with logistics tools

Ferramentas

WMS

TMS

Descrição da oferta de emprego

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

What you'll do

• You’ll be part of the Offline team and take ownership of our Last Mile delivery operations across Europe; making sure our products get from the warehouse to the customer, on time and in great shape. Manage daily delivery operations and ensure smooth coordination between warehouses and carrier partners
• Act as the main point of contact between internal teams (Sales, Customer Service, Warehouse, Tech) and external delivery providers
• Monitor delivery performance (e.g. on-time rate, delays, customer complaints) and take action when issues arise
• Support new carrier onboarding and improve delivery processes for speed, quality, and cost efficiency
• Handle operational escalations quickly, including missed deliveries and damaged items
• Track key KPIs and assist in preparing reports and insights for performance reviews
• Collaborate on contracts, SLAs, and pricing updates with logistics partners when necessary

Who we're looking for:

• 2+ years of experience in logistics or operations, ideally in Last Mile delivery or transport coordination
• Strong organizational skills and a hands-on approach to daily tasks
• Clear communicator who’s comfortable working with many teams and external partners
• Confident with Excel and using data to solve problems
• Fluent in English
• Spanish and French are a plus, but not mandatory
• Experience with logistics tools (WMS, TMS, tracking platforms) is a plus

What we offer:

• Personal and company growth to accelerate your career and achieve your goals.
• Responsibility and decision-making from day one to drive impact and shape our company culture.
• Learn from experts and connect with teammates at engaging company events.
• Confidential mental wellbeing support with personalized sessions and self-guided programs.
• Access to live group sessions and coaching that build resilience and foster a positive team environment.
• A pet-friendly office to make your workday more enjoyable.

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!