Operador de Assistência

Allianz Partners; Lisboa; Presencial; EUR 20 000 - 25 000; Tempo integral

Resumo da oferta

A global insurance and asset management company in Lisbon is seeking an Assistance Operator to provide exceptional customer service. The ideal candidate should have a technical course or equivalent, good English skills, and previous experience in customer support. This role involves managing multiple processes and ensuring compliance with requirements. Join the team to help shape a better future for customers and the world.

Qualificações

• Minimum qualifications at the 12th year level/Technical Course (eliminatory factor).
• Good knowledge of English (eliminatory factor).
• Previous experience in customer support in a contact center context (preferred factor).

Responsabilidades

• Provide customer service at national and international levels.
• Assist customers via telephone.
• Manage multiple processes simultaneously.
• Monitor processes to ensure compliance with requirements.
• Analyze and validate documents in accordance with contract guarantees.

Conhecimentos

Customer orientation

Communication skills

Organizational skills

Formação académica

Technical Course or equivalent

Descrição da oferta de emprego

Assistance Operator – Inbound (m/f)

Key Responsibilities

• Customer service at national and international level;
• Telephone assistance;
• Management of several processes simultaneously;
• Monitoring of different processes, ensuring procedural compliance and ensuring that all requirements are met;
• Document analysis and validation and/or framework in accordance with contract guarantees.
  
  

Candidate Profile

• Minimum qualifications at the 12th year level/Technical Course (eliminatory factor);
• Good knowledge of English (eliminatory factor);
• Previous experience in customer support in a contact center context (preferred factor);
• Good communication, organization and interpersonal skills;
• Strong customer orientation;
• Immediate availability.
  
  

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.