Operador/a Caixas e Relação Cliente - Urgent

GrabJobs; Vila Nova de Gaia; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading retail company in Vila Nova de Gaia is seeking an Operador/a Caixas e Relação Cliente. This role involves providing excellent customer service, processing payments, and managing customer inquiries. Ideal candidates will have 1-2 years of experience, a high school diploma, and strong interpersonal and organizational skills. Join a dynamic team focused on customer satisfaction and career growth.

Serviços

Excellent benefits

Opportunities for advancement

Attractive compensation package

Qualificações

• 1 to 2 years of professional experience in a customer service role.
• Customer-oriented attitude with awareness of customer needs.
• Basic computer skills for daily tasks.

Responsabilidades

• Ensure excellent customer service at all points of contact.
• Process payments and returns efficiently.
• Handle post-sale customer service and initiate repair processes.

Conhecimentos

Customer-oriented attitude

Interpersonal skills

Organizational skills

Proactivity

Basic computer skills

Formação académica

High school diploma (12th grade)

Descrição da oferta de emprego

Operador/a Caixas e Relação Cliente - Urgent, Vila Nova de Gaia

We are searching for a dedicated Operador/a Caixas e Relação Cliente to join our team at LEROY MERLIN Portugal in Vila Nova de Gaia.
This is a full-time opportunity to develop your skills and grow your career.
If you have decision-making skills, creativity, and initiative, we encourage you to apply today!

Daily Responsibilities:

• Ensure excellent customer service at all points of contact;
• Greet customers personally at the Welcome desk;
• Gain a thorough understanding of store operations;
• Adapt communication and service to different customer needs;
• Identify customer needs and offer effective solutions;
• Provide basic information about product availability, location, order status, services, or procedures;
• Handle post-sale customer service, initiate repair processes, and request parts, knowing the procedures and tools;
• Manage the store's CRM independently, offering suitable solutions and coordinating with relevant departments;
• Manage waiting situations efficiently and autonomously;
• Resolve conflicts to ensure customer satisfaction;
• Have basic knowledge of best-selling products and continue product training;
• Make autonomous decisions to ensure customer satisfaction aligned with store strategy and goals;
• Process payments and returns;
• Control entry and exit of goods in different areas, applying anti-theft procedures;
• Organize financial documents related to cash registers;
• Master payment procedures, adapting to different payment methods;
• Inform, train, and support customers in autonomous payments (Quick Cash or Online);
• Assist sales staff with payment procedures at the Point of Sale;
• Maintain proper cash register management;
• Ensure strict adherence to cash and safe procedures;
• Follow the customer service and audit checklists to ensure quality and compliance;
• Promote best practices for payment processes within the store.

What We Are Looking For:

• 1 to 2 years of professional experience;
• High school diploma (12th grade);
• Customer-oriented attitude and needs awareness;
• Interpersonal skills and teamwork;
• Stress resistance;
• Organizational skills and responsibility;
• Proactivity and initiative;
• Basic computer skills for daily tasks.

About Us:

At LEROY MERLIN, we prioritize people in all decisions. We are a customer and human-first company, growing through our ecosystem of employees, customers, partners, and suppliers to create positive impact.

We foster a unique team spirit across over 20 countries as part of the ADEO group. Our environment is relaxed and informal, promoting equality and celebrating diversity, inclusion, and equity. We believe recognizing and valuing differences adds value to our stakeholders.

We value innovation, adaptability, and collaboration, leveraging tools and a culture of agility and data-driven decision-making. We promote autonomy and responsibility with flexible working policies. At LEROY MERLIN, everyone is a leader responsible for their growth and learning.

Benefits:

● Excellent benefits
● Opportunities for advancement
● Attractive compensation package