Online Customer Care Associate – German Speaker - Lisbon

Blu Selection; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A multinational organization in customer service based in Lisbon is seeking a Customer Service Agent to join their international team. The role involves answering customer queries and ensuring high satisfaction. Candidates should have native-level German, B2 English, and a high school degree. The company offers competitive salaries, relocation support, and numerous perks including accommodation options, training, and various activities.

Serviços

Free accommodation (shared flat)

Paid training period

Relocation package

Free Portuguese lessons

Private health insurance

Career development opportunities

Responsabilidades

• Answering incoming queries from customers via phone, email, or chat.
• Identifying issues and providing effective solutions.
• Ensuring a high level of customer satisfaction.
• Recording customer data accurately in the CRM system.
• Providing ad-hoc assistance when required.
• Contributing to the team’s success.

Conhecimentos

Native level of German

B2 level of English

Strong listening skills

Excellent communication abilities

Understanding of customer satisfaction

Professional attitude

Teamwork

Enthusiasm for intercultural communication

Formação académica

High school degree or equivalent

Descrição da oferta de emprego

Are you ready to start a new life and work experience abroad?
Do you want to develop new skills with a strong, people-focused company in a multicultural environment?
This is your chance to join an international team in Lisbon, recognized as one of the best providers of customer service solutions worldwide.

Your responsibilities and impact as a Customer Service Agent will be:

• Answering incoming queries from customers via phone, email, or chat

• Identifying issues and providing effective solutions

• Ensuring a high level of customer satisfaction through professional and friendly support

• Recording customer data accurately in the CRM system

• Providing ad-hoc assistance when required

• Contributing to the team’s success and supporting colleagues when needed

Skills, qualifications and interests you need to succeed in this role:

• Native level of German and at least a B2 level of English

• Strong listening skills and excellent communication abilities

• Understanding of the value of customer satisfaction and quality service

• High school degree or equivalent

• Professional attitude with a drive for excellence

• Ability to work as part of a team and remain committed to tasks

• Enthusiasm for intercultural communication and the expatriate lifestyle

• Already living in Portugal or willing to relocate for an international career experience

• Valid Portuguese work permit is mandatory

What’s in it for you?

• Type of contract: Long-term fixed-term contract, renewable yearly

• Working hours: Full-time (40h/week) on a rotating schedule, Monday to Friday between 7:00 and 22:00 (8h/day + 1h break)

• Salary package:

  • With free accommodation (shared flat, all bills included): €950 – €1050 gross/month

  • Without accommodation: €1300 – €1500 gross/month

• Paid training period (1 to 4 weeks)

• Relocation package for international candidates:

  • Reimbursement of initial flight after 9 months

  • Airport pick-up upon arrival

  • Yearly two-way flight to your home country (within the EU)

  • Support with paperwork, opening a bank account, and settling in

• Free Portuguese lessons, cooking classes, sports activities, and social events

• Private health insurance included after contract signature

• Real career opportunities with various professional development paths

Your Future Company

Based in Lisbon, this multinational organization is widely acknowledged as a leader in customer service and sales solutions. With more than 80 nationalities represented, it provides employees not only with career development and training opportunities, but also with support in language skills, accommodation, and social integration.
If you are looking for a rewarding international career in a dynamic and supportive environment, this is your chance.