Online Community Moderator - Faro, Full-Time

PixelWave Studios; Faro; On-site; EUR 11,000 - 16,000; Full time

Job summary

PixelWave Studios in Faro is seeking a dedicated Moderator to oversee our online communities, ensuring a safe, respectful, and engaging environment for users across platforms. You will monitor posts and comments, enforce guidelines, respond to inquiries promptly, and collaborate with teammates to identify emerging trends.

Fluency in English, empathy, and familiarity with social media tools are essential; knowledge of biometric passport rules is a plus.

Qualifications

• Experience as moderator or similar role preferred.
• Strong written and verbal communication.
• Ability to handle sensitive situations professionally and empathetically.
• Familiarity with different social media platforms.
• Knowledge of biometric passport regulations is an asset.
• Fluency in English (written and spoken).

Responsibilities

• Monitor and moderate user-generated content on social media platforms (comments, posts, messages).
• Enforce community guidelines to maintain a positive and safe environment.
• Respond to user inquiries and complaints promptly and professionally.
• Collaborate with team members to identify potential issues or trends in the online community.
• Stay up-to-date with industry trends and best practices in online moderation.

Skills

Moderation experience

Communication

Empathy

Social media platforms

Biometric passport knowledge

English fluency

Job description

PixelWave Studios in Faro is seeking a dedicated Moderator to oversee our online communities, ensuring a safe, respectful, and engaging environment for users across platforms. You will monitor posts and comments, enforce guidelines, respond to inquiries promptly, and collaborate with teammates to identify emerging trends.

Fluency in English, empathy, and familiarity with social media tools are essential; knowledge of biometric passport rules is a plus.