Norwegian Customer Advisor for Abbott Diabetes Care - Portugal

Sitel; Lisboa; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading global customer support company is seeking a Norwegian Customer Support representative to provide assistance for glucose meter devices. This role requires native Norwegian proficiency and intermediate English. The candidate will deliver excellent customer service through various communication channels and enjoy benefits like paid training and healthcare. There are growth opportunities and a supportive work environment in sunny Portugal.

Serviços

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Job stability

Qualificações

• Proficient in Norwegian and intermediate English for communication and documentation.
• Ability to work in a team and provide exceptional customer service.
• Curiosity and willingness to learn and adapt.

Responsabilidades

• Provide first contact resolutions to customer queries regarding devices.
• Offer specialized customer support through written and phone communication.
• Meet and exceed customer service quality goals and productivity targets.

Conhecimentos

Strong communication skills

Analytical and problem solving skills

Attention to detail

Formação académica

Must hold EU citizenship or valid work permit for Portugal

Native or proficient level of Norwegian (C2)

Intermediate level of English (at least B2)

Descrição da oferta de emprego

Overview

Come and work with us.

Do you want to contribute to healthcare and well-being around the world? Are you Norwegian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Portugal? So we have the perfect opportunity for you!

Your future project: join our Norwegian Customer Support team.

Abbott Diabetes Care creates breakthrough products – in diagnostics, medical devices, nutrition and branded generic pharmaceuticals – that help people lead healthier lives, full of unlimited possibilities.

Responsibilities

• Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
• Offer specialized customer support through written and phone communication
• Provide information regarding purchasing procedures, orders' tracking, and deliveries
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Qualifications

• Native or proficient level of Norwegian (C2)
• Intermediate level of English (at least B2) for training and documentation
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!