Multilingual Content Moderators or Customer Care Specialists

Cross Border Talents; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A dynamic company in Lisbon seeks motivated professionals for the role of Content Moderator / Customer Care Representative. You will ensure quality content management and provide support to users in a fast-paced, multilingual setting. Ideal candidates are fluent in German or other specified languages and possess strong communication skills. This full-time role offers a chance to grow in a vibrant team atmosphere.

Qualificações

• Fluent in multiple languages including B2-C1 level English.
• Strong written and verbal communication skills.
• Detail-oriented with good judgment.

Responsabilidades

• Review and moderate online content according to company guidelines.
• Respond to customer inquiries through email, chat, and social media.
• Document and report content or user issues clearly.

Conhecimentos

Fluent in German/French/Italian/Romanian/Danish/Spanish and B2-C1 English

Strong communication skills

Detail-oriented

Ability to work in a fast-paced environment

Formação académica

High school completion diploma

Descrição da oferta de emprego

Overview

Job Title: Content Moderator / Customer Care Representative

Location: Lisbon, Portugal

Type: Full-time

About the Role: We are looking for motivated professionals to join our team in Lisbon as Content Moderators or Customer Care Representatives. In this role, you will ensure high-quality content management and provide outstanding support to our users. You will be part of a dynamic team working in a multilingual, fast-paced environment.

Responsibilities

• Review and moderate online content according to company guidelines.
• Ensure compliance with platform policies and community standards.
• Respond to customer inquiries through various channels (email, chat, social media).
• Document and report content or user issues clearly.
• Collaborate with team members and escalate complex cases as needed.

Qualifications

• Fluent in German/French/Italian/Romanian/Danish/Spanish and B2-C1 English (spoken and written)
• Strong communication skills, both written and verbal.
• Detail-oriented with the ability to make sound judgments.
• Comfortable working in a fast-paced and evolving environment.
• Previous experience in content moderation, customer care, or digital platforms is a plus but not required
• High school completion diploma
• Valid paperwork allowing employment in Portugal