Multilingual Ad Support Specialist I

Cross Border Talents; Lisboa; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Health insurance from day one

Meal allowance via meal card

Potential accommodation benefit

Holiday and Christmas bonuses

Zusammenfassung

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert I to support SMB advertisers across live chat, email, and phone channels. You will handle inquiries in Russian and English, provide pre- and post-sales guidance, and help customers optimize their digital campaigns.

The role offers comprehensive training, a 40-hour work week, rotational shifts, and potential accommodation for eligible applicants relocating to Portugal.

Qualifikationen

• Fluent in Russian and English.
• Strong written and verbal communication.
• Enjoy helping customers and solving problems.
• Comfortable communicating through phone, email, and live chat.
• Interest in digital advertising, social media, and technology.
• Able to work in a fast-paced, target-oriented environment.
• Willing to work rotational shifts, including weekends.
• Good analytical and troubleshooting abilities.
• Customer-focused, adaptable and collaborative.

Aufgaben

• Provide professional support to SMB clients through live chat, email and phone.
• Handle customer inquiries in Russian and English.
• Make outbound calls when required for email support or chat-based support.
• Provide pre-sales and post-sales support for self-service advertising products.
• Guide customers on available advertising products, tools and features.
• Help clients maximize the value and effectiveness of their advertising campaigns.
• Troubleshoot technical issues and report bugs when necessary.
• Identify recurring issues and trends to improve satisfaction.

Kenntnisse

Russian

English

Customer support

Live chat

Phone support

Pre-sales

Post-sales

Troubleshooting

Communication

Jobbeschreibung

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert I to support SMB advertisers across live chat, email, and phone channels. You will handle inquiries in Russian and English, provide pre- and post-sales guidance, and help customers optimize their digital campaigns.

The role offers comprehensive training, a 40-hour work week, rotational shifts, and potential accommodation for eligible applicants relocating to Portugal.