Microsoft Dynamics 365 F&O Support Engineer

Prime Nearshore; Lisboa; Presencial; EUR 38 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Meal allowance

Flexible benefits

Resumo da oferta

Prime Nearshore in Lisbon, Portugal is seeking an ERP & Business Applications Support Engineer to join an international project for Azqore. You will provide functional and technical L1-L3 support for Microsoft Dynamics 365 Finance & Operations, ensuring stability and responsiveness.

After onboarding, you will support Triskell, with basic configuration and user help. The role requires 3-5 years in ERP support, strong English, and ability to work autonomously in an international

Qualificações

• 3–5 years in ERP or business application support.
• Hands-on experience with Microsoft Dynamics 365 Finance & Operations.
• Experience in incident, problem, change, and request management.
• Strong analytical, organizational, and problem-solving skills.

Responsabilidades

• Provide L1–L3 support for Microsoft Dynamics 365 F&O.
• Analyse, troubleshoot, and resolve ERP incidents.
• Perform root cause analysis and implement fixes.
• Manage patches, updates, and releases.
• Collaborate with business users, technical teams, and vendors.
• Maintain procedures and knowledge bases.
• Monitor platform performance and service quality.
• Support Triskell post-onboarding.

Conhecimentos

D365 F&O

ERP Support

Incident Management

Root Cause Analysis

Vendor Communication

English Proficiency

SQL Basics

Autonomy

Descrição da oferta de emprego

Would you like to join an international project in the banking sector? At Prime Nearshore, you will join a team responsible for supporting and continuously improving critical ERP and business applications within a complex international environment.

About the Project

We are looking for an

ERP & Business Applications Support Engineer

to join a major international project at

Azqore, a technology and operational services company specializing in the banking sector.

The role focuses on the functional and technical support of

Microsoft Dynamics 365 Finance & Operations, ensuring platform stability, service quality, and an effective response to business needs.

After the onboarding period, you will also provide support for

Triskell, including basic configuration and user assistance.

Responsibilities

• Provide functional and technical L1, L2, and L3 support for Microsoft Dynamics 365 F&O
• Analyse, troubleshoot, and resolve complex application incidents
• Perform root cause analysis and implement corrective actions
• Manage requests, problems, and application-related changes
• Escalate complex issues to vendors and follow them through to resolution
• Support application maintenance, patches, updates, and releases
• Monitor platform performance, stability, and service quality
• Collaborate with business users, technical teams, and external providers
• Maintain technical procedures, knowledge bases, and support documentation
• Identify opportunities to optimize processes and improve service delivery
• Support the Triskell platform following the onboarding period
• Perform basic Triskell configuration and provide user support

Experience & Qualifications

• Between three and five years of experience in ERP or business application support
• Hands-on experience supporting or administering Microsoft Dynamics 365 Finance & Operations
• Experience providing functional and technical application support
• Solid knowledge of incident, problem, change, and request management
• Experience troubleshooting complex ERP-related issues
• Ability to perform root cause analysis
• Experience managing patches, updates, releases, and application maintenance
• Ability to communicate effectively with business users, technical teams, and vendors
• Strong analytical, organizational, and problem-solving skills
• Ability to work autonomously in an international environment
• Good level of English

Nice to Have

• Experience with Triskell
• Knowledge of ERP integrations and data flows
• Experience with Microsoft technologies or the wider Dynamics 365 ecosystem
• Knowledge of SQL
• Experience with IT service management tools
• Familiarity with ITIL processes
• Previous experience in banking, financial services, or another regulated environment
• Experience working with external vendors and software providers
• Work on an international project with real business impact

Benefits

• Competitive salary package, meal allowance, and flexible benefits
• Join a company with more than 2,360 talented professionals worldwide
• Be part of a culture focused on technical excellence, collaboration, and innovation
• Access continuous learning and career development opportunities
• Develop experience across multiple business applications and support areas

Microsoft Dynamics 365 F&O Support Engineer Lisbon, Portuguese Republic, PT