Medical Information Specialist with French and English language

IQVIA; Oeiras; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading global provider of clinical research services is seeking a Medical Information Specialist fluent in French, Portuguese, and English. This role involves providing essential phone support to healthcare professionals and documenting medical inquiries while upholding high-quality standards. Candidates should hold a Bachelor's degree in Life Sciences or Healthcare and be detail-oriented. This position offers growth opportunities within a diverse team committed to patient safety.

Qualificações

• C1 level proficiency in French is required.
• Willingness to learn new skills across Lifecycle Safety service lines.
• Ability to manage competing priorities effectively.

Responsabilidades

• Provide phone support to health care professionals and patients.
• Document incoming calls, faxes, or emails.
• Establish and maintain effective team communications.

Conhecimentos

Excellent written and verbal skills in English

Excellent written and verbal skills in Portuguese

Excellent written and verbal skills in French

Attention to detail

Organizational skills

Formação académica

Bachelor’s Degree in a Life Science or Healthcare

Descrição da oferta de emprego

Overview

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA Safety Operations team plays an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post-market products around the world. We are an international, diverse team based across the world, with safety hubs in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India and the USA. Each new joiner is supported by a nurturing management team, collaborative colleagues and a clear career ladder with opportunities to grow, adapt and shine.

Medical Information Specialist with French and English language

This position puts you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients, this role is highly visible and essential to our core goal of patient safety. You will perform key medical information call centre services and process safety and product quality information to help optimize safety profiles of products across various therapeutic areas: Respiratory; Infectious diseases, Immunology and Inflammation; HIV & Oncology.

You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. You will also benefit from ongoing training and development from our in-house safety experts to plan and progress your career.

RESPONSIBILITIES

• Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
• Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
• Establish and maintain effective team communications, provide regular feedback to the local management team on project metrics, out-of-scope work challenges/issues and successes.
• Build a positive, collaborative team environment with other lifecycle safety team members.
• Participate in training across lifecycle safety service offerings and in working groups as applicable for the implementation of new initiatives, identification, and implementation of process efficiencies.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s Degree in a Life Science or Healthcare is required.
• Excellent written and verbal skills in English and Portuguese and French language (minimum C1 level).
• Willingness and aptitude to learn new skills across Lifecycle Safety service lines.
• Excellent attention to detail and accuracy maintaining consistently high-quality standards.
• Excellent organizational skills and time management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.