Marketing Costumer Support with Spanish

International Recruitment; Lisboa; Presencial; EUR 9343 - 11 191; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly salary of 920€ gross

Complexity bonus of 40€

Meal allowance of €7.63 per working day

Resumo da oferta

A global recruitment agency in Lisbon is looking for a Customer Support Specialist to assist B2B advertisers with their inquiries regarding advertising products. The ideal candidate should have proficiency in Spanish (C1-C2) and a good command of English, along with experience in digital advertising campaigns. This role involves managing technical support issues, collaborating with internal teams, and providing exceptional customer service. The position includes a rotating shift schedule and offers a competitive salary package.

Qualificações

• Experience in a Customer Contact Center or Advertising Technology support role is mandatory.
• Solid understanding of digital advertising ecosystems and social media platforms is necessary.
• Willingness to work on a rotating 24/7 schedule.

Responsabilidades

• Support B2B advertisers with inquiries related to advertising products.
• Manage troubleshooting for technical and product-related issues.
• Collaborate with internal teams to escalate and solve complex queries.

Conhecimentos

Spanish proficiency (C1-C2)

Good English level

Strong written communication skills

Experience with paid digital campaigns

Team-oriented

Formação académica

Bachelor's degree in Marketing or a related field

Descrição da oferta de emprego

Daily Responsibilities

• Support B2B advertisers by handling and resolving inquiries related to advertising products via email and chat
• Manage end-to-end troubleshooting for technical, product-related, and general support issues
• Collaborate with internal Product Operations and Engineering teams to **escalate** and solve complex queries
• Maintain accurate case documentation and, consistent follow-ups across all touchpoints
• Ensure exceptional customer experience by meeting quality, resolution time, and service level targetsEducate advertisers on product features and provide guidance on best practices

• Spanishproficiency (C1-C2) is required
• Good English level
• Strong written communication skills with a customer-first mindset
• Mandatory: Experience with paid digital campaigns (Google Ads, Meta Ads, or similar)
• Bachelors degree in Marketing or a related field
• Previous experience in a Contact Center or Advertising Technology support role
• Solid understanding of digital advertising ecosystems and social media platforms
• Team-oriented with the ability to work independently
• Willingness to work on a rotating 24/7 schedule

Monthly Salary: 920€ per 14 months gross
Complexity Bonus: 40€ per 11 months
Meal Allowance: €7.63 per working day

Schedule: Will start with a 12 hour hoop: Monday to Sunday - 07:00 to 19:00
2 shifts: 07:00 – 16h00 / 10:00 – 19:00
At a later date, 24/7 - Monday to Sunday (rotating shifts) Days Off - 2 Rotative days