Manager, Client Services

proSapient; Lisboa; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

A prominent consulting firm in Lisbon is seeking a Manager to build and lead a high-performing team. This role focuses on client ownership, driving project success, and fostering an inclusive team culture. The ideal candidate has a proven track record in fast-paced environments, with strong skills in project, client, and people management. Benefits include health insurance, paid sick leave, and a hybrid working model.

Serviços

Full health insurance

22 days annual leave

Meal allowance

Paid sick leave

Hybrid working model

Qualificações

• Proven track record of success in a fast-paced, outbound, target-driven environment is essential.
• Experience within Expert Networking is beneficial, though not essential.
• Recruitment agency background is advantageous, but not essential.

Responsabilidades

• Build and run a high performing team with an inclusive culture.
• Support your Team for strong project delivery against revenue targets.
• Lead engagement with Clients to cultivate valuable relationships.

Conhecimentos

Project Management

Client Management

People Management

Commercial Mindset

Analytical Approach

Descrição da oferta de emprego

Overview

Every day, somewhere in the world, important decisions are made. Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge. We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.

The role of Manager is to build and run a high performing team with an inclusive and innovative culture representative of proSapient’s values. As a Manager you are accountable for ensuring Company goals are met, while driving the career development of your direct reports. You will support your Team in facilitating strong project delivery against Company revenue and margin growth targets, such as maintaining a low CPH. You will have Client ownership with a focus on growing our market share and building our reputation as a trusted premium provider.

Proven track record of success in a fast-paced, outbound, target-driven environment is essential (e.g. expert networking, recruitment, sales, or similar industries).

Key Duties

Project Management

• Accomplished in internal and external stakeholder management, you’ll empower and coach your Project Lead/s to ensure prompt and successful project work, coaching them through complex, niche or challenging briefs.
• Extensively set and use key productivity metrics and diagnostic tools to assess project-level performance and opportunities.
• Drive innovation and continuous improvement, adopting best practices and sharing feedback for continuous improvement.
• Collaborating with your Project Lead to ensure proSapient’s and Client’s Compliance policies, procedures and frameworks are adhered to at all times.

Client Management

• In collaboration with other Departments, use key performance metrics, such as, but not limited to unit growth and market share, to strategize and prioritise key Clients whilst identifying new, and deliver upon existing, growth opportunities in order to meet and exceed revenue and margin targets.
• Proactively lead engagement with Clients - ranging from Users through to Senior Partners - to cultivate valuable and mutually beneficial relationships that further provide the opportunity to cross-sell proSapient’s full product offering (i.e., Surveys), while obtaining intel that will support project yield, or provides a strategic insight on market movements.
• In partnership with our Business Development/Commercial Team and other internal and external stakeholders you will conduct strategic data analysis that will drive insight. This will be used in account planning sessions, such as running Quarterly Business Reviews and hold Client feedback sessions. From time to time and as required, this may involve collaboratively preparing for Client contract renewals, negotiations and requests.

People Management

• Build a high-performing, inclusive and innovative culture that delivers results, rewards performance and is aligned with proSapient’s values.
• Plan day-to-day capacity and team requirements in collaboration with your Associate Director and your Team Lead/s.
• Stimulate high engagement of your Team through fostering a culture of continuous constructive feedback and driving development through training and performance management, in collaborations with our Project Excellence and People & Talent Teams.

Key Experience Required

• Experience within Expert Networking is beneficial, though not essential.
• Recruitment agency background is also advantageous, but not essential.
• Proven track record of success in a fast-paced, outbound, target-driven environment is essential (e.g. expert networking, recruitment, sales, or similar industries).

Key Skills

• Project Management – managing multiple complex projects by guiding and coordinating your direct reports to ensure successful outcomes with minimal input from your line manager.
• Client Management - the ability to fully manage and grow a Client in line with our Company goals, ensuring Client objectives are met.
• People Management - coaching and managing direct reports in order to provide them with guidance on how to become effective in their role; creating an environment that identifies and supports their growth.
• Commercial Mindset – consistently spotting opportunities that will deliver upon our path to profitability, such as client banding and CPH reduction.
• Analytical Approach - analyse and interpret complex data to optimise Team, Client and project delivery.

Benefits

• Tenure gifts to thank our loyal staff who help the business to grow
• Full health insurance through AdvanceCare (Once passed probationary period)
• An enhanced Maternity & Paternity package
• 22 days annual leave each year + Statutory public holidays, inclusive of a week’s closure over the Christmas period to fully reset
• A paid sick leave policy (up to 10 days per year)
• A hybrid working model featuring three days per week in the Lisbon office and 2 from home
• Meal allowance of 9.6€ per working day
• Team socials - from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together
• The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
• Corporate Events: from bi-annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together

We are committed to building an inclusive workplace. If you are interested in the above role, but don’t necessarily tick every box, we encourage you to apply anyway. This role could still be a great match. Diversity statement available on our site.