Mainframe Senior Support Engineer

DXC Technology Company; Oeiras; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Career development

Global projects

Inclusive culture

Job summary

DXC Technology Portugal is seeking a Mainframe Senior Support Engineer to join our Mainframe Services team. You will deliver high-quality operational services, ensuring stability, availability, and performance of critical Mainframe environments.

The role collaborates with customer-facing teams and ITIL-aligned operations to drive excellence, maintain documentation, mentor colleagues, and support change and problem management in a fast-paced enterprise context.

Qualifications

• Five+ years of hands-on Mainframe experience in a senior support/engineering role.
• Strong understanding of Mainframe infrastructure and operations.
• Good knowledge of ITSM and ITIL processes.

Responsibilities

• Collaborate with Technology Leads, Service Delivery teams and customer support organizations.
• Develop and maintain understanding of customer environments and priorities.
• Manage incidents per ITIL and SLAs.
• Perform advanced troubleshooting and root-cause analysis.
• Maintain and enhance technical documentation and procedures.
• Participate in change management and planning activities.
• Support problem management and continuous service improvement initiatives.
• Contribute to technical projects and platform enhancements.
• Deliver technical guidance and knowledge sharing sessions.

Skills

z/OS

CICS

DB2

Network Storage

Automation

Education

Degree in Computer Science/Engineering/Information Systems

Job description

Job Description: DXC Technology is a leading global technology services provider, helping organizations modernize their IT, optimize data architectures, and accelerate business innovation. In Portugal, DXC combines local expertise with global capabilities, supporting clients through highly skilled teams, innovative solutions, and a strong culture of collaboration, learning, and continuous improvement. We are currently looking for a Mainframe Senior Support Engineer to join our growing Mainframe Services team in Portugal. The Mainframe Senior Support Engineer is responsible for delivering high-quality operational services to enterprise customers, ensuring the stability, availability, and performance of critical Mainframe environments. The successful candidate will work closely with customer-facing teams, technical specialists, and service delivery organizations to minimize service disruption, drive operational excellence, and maintain high levels of customer satisfaction.

Key Responsibilities

• Collaborate with Technology Leads, Service Delivery teams, and customer support organizations.
• Develop and maintain a strong understanding of customer environments, business priorities, and operational processes.
• Manage incidents in accordance with ITIL best practices and service level commitments.
• Perform advanced troubleshooting and root cause analysis for complex technical issues.
• Maintain and enhance technical documentation and operational procedures.
• Participate in change management activities, advisory boards, and implementation planning.
• Support problem management and continuous service improvement initiatives.
• Contribute to technical projects and platform enhancements.
• Deliver technical guidance, knowledge sharing sessions, and mentoring where appropriate.
• Ensure compliance with internal quality standards, security requirements, and operational procedures.

Required Skills & Experience

• Strong expertise in at least one of the following Mainframe domains: z/OS System Programming CICS DB2 Network Storage Automation
• Minimum 5 years of hands-on Mainframe experience in a senior support or engineering role.
• Solid understanding of Mainframe infrastructure and operations.
• Experience working in enterprise IT operations and infrastructure support environments.
• Good knowledge of ITSM and ITIL processes.
• Degree in Computer Science, Computer Engineering, Information Systems, or a related discipline is preferred.
• Strong communication skills in English, both written and verbal.
• Customer-oriented mindset with strong analytical and problem-solving skills.

Why Join DXC Portugal?

• Competitive compensation package.
• Hybrid working model with flexibility to balance work and personal life.
• Career development opportunities within an international organization.
• Access to challenging projects supporting global customers.
• At DXC Technology, we believe strong connections and community are key to our success.
• Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• We are committed to fostering an inclusive environment where everyone can thrive.