Luxury Guest Relations Specialist

Hesperia group; Faro; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Worldwide experience

Career development

Training programmes

Wellbeing initiatives

Team member rates

Loyalty programme

Resumo da oferta

Minor Hotels Europe & Americas is seeking a Guest Relations Specialist (M/F) for Tivoli Marina Vilamoura Algarve Resort. You will ensure a refined guest experience from initial contact through the stay, managing feedback and coordinating with departments to uphold luxury standards.

Join us to develop personalized service, engage with VIP guests, and support commercial activities while delivering outstanding hospitality worldwide.

Qualificações

• Education in Hospitality Management, Tourism, Business Administration, or a relevant field is recommended.
• Prior experience in a guest-centric environment, preferably within hospitality.
• Fluent in the local language and proficient in English; additional languages are a plus.

Responsabilidades

• Welcome guests and assist with check-in procedures.
• Be available to guests, handle inquiries and coordinate services.
• Support Guest Relations Manager in maintaining quality standards and addressing feedback.
• Develop connections with guests and recognize VIPs per standards.

Conhecimentos

Customer-focused

Communication skills

Fluent English

Other language skills

Formação académica

Hospitality Management, Tourism, Business Administration (relevant field)

Descrição da oferta de emprego

Minor Hotels Europe & Americas is seeking a Guest Relations Specialist (M/F) for Tivoli Marina Vilamoura Algarve Resort. You will ensure a refined guest experience from initial contact through the stay, managing feedback and coordinating with departments to uphold luxury standards.

Join us to develop personalized service, engage with VIP guests, and support commercial activities while delivering outstanding hospitality worldwide.