Lobby Ambassador - Fast Hire

GrabJobs; Vila Nova de Gaia; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading global hospitality company is seeking a Lobby Ambassador in Vila Nova de Gaia. In this role, you will provide exceptional customer service, manage luggage, and maintain a friendly lobby presence. Ideal candidates should possess strong communication skills and a positive attitude, with prior experience in hospitality preferred. Excellent benefits and opportunities for growth are offered.

Serviços

Excellent benefits

Opportunities to grow

Attractive package

Qualificações

• Previous experience in a similar role is advantageous.
• Experience working within a hotel is preferred.

Responsabilidades

• Provide exceptional customer service to Guests.
• Ensure laundry support is provided when required.
• Maintain a lobby presence that offers courteous service.
• Handle and store luggage efficiently.
• Greet all guests warmly.

Conhecimentos

Positive attitude and communication skills

Ability to work flexible hours

Ability to work under pressure

Ability to work on own and as part of a team

Commitment to respond to Guest requests

Excellent grooming standards

Descrição da oferta de emprego

Social network you want to login/join with:

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Client:

Hilton

Location:

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

2

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

We are searching for a brilliant Lobby Ambassador to join our vibrant team at Hilton in Vila Nova de Gaia.
Growing your career as a Full Time Lobby Ambassador is a terrific opportunity to develop useful skills.
If you are strong in project management, presentation and have the right initiative for the job, then apply for the position of Lobby Ambassador at Hilton today!

A Lobby Ambassador provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.

What will I be doing?

As a Lobby Ambassador, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. The Lobby Ambassador interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Ensure laundry support is provided when required, complete with all wash cycles, folding and storage
• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
• Ensure that individual customers and Groups receive fast, efficient and friendly service
• Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
• Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
• Maintain public areas and all equipment in immaculate condition
• Communicate with Security regarding any unattended luggage
• Greet all guests in public areas and rooms in a warm manner

What are we looking for?

Lobby Ambassadors serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and communication skills
• Ability to work flexible hours
• Ability to work under pressure
• Ability to work on own and as part of a team
• Commitment to respond to Guest requests and deliver high levels of service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Previous experience working within a hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Benefits of working as a Lobby Ambassador in Vila Nova de Gaia:

● Excellent benefits
● Opportunities to grow
● Attractive package