Lead Network Engineer - MPLS/SDN & 24/7 Global Support

Colt Technology Services Group Ltd.; Lisboa; Híbrido; EUR 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working hours

Work from home

Induction program

Education opportunities

Global Family Leave Policy

Employee Assistance Program

Inclusion & diversity networks

Resumo da oferta

Colt Technology Services Group Ltd. is looking for a premium network services platinum lead engineer to own end-to-end fault resolution for Packet & SDN products across Europe.

You will monitor, troubleshoot, and coordinate with vendors, field engineers and internal teams to meet SLAs and drive rapid resolutions. The role requires deep IP knowledge (BGP, EIGRP, OSPF, ISIS), experience with MPLS/IP VPN and SDN technologies, plus strong communication in English and Spanish.

Qualificações

• Strong IP fundamentals and routing protocols (BGP, EIGRP, OSPF, ISIS).
• Experience diagnosing and troubleshooting MPLS/IP VPN across Europe.
• Familiar with SDN/SD-WAN technologies and IP/Ethernet/Optical services.
• Unix-based tools: Telnet, FTP, TFTP, Traceroute for troubleshooting.
• Experience with network management tools such as Netcool, SMARTS, CiscoWorks.

Responsabilidades

• Monitor, troubleshoot, and resolve faults across a pan-European MPLS/IP services network.
• Act as single point of contact for customers with clear updates.
• Collaborate with vendors, field engineers, and 3rd-level support to manage escalations.
• Maintain incident records and generate technical reports as required.
• Identify solutions to recurring issues in Packet & SDN networks and assist with upgrades.

Conhecimentos

IP fundamentals

BGP

EIGRP

OSPF

ISIS

Troubleshooting

Customer communication

Vendor coordination

Network monitoring

SDN/SD-WAN concepts

Unix-based tools

CCNP

CCSP

CCNA

Formação académica

CCNP/CCSP/CCNA certifications

Ferramentas

Netcool

SMARTS

CiscoWorks

InfoVista

TACACS

Descrição da oferta de emprego

Colt Technology Services Group Ltd. is looking for a premium network services platinum lead engineer to own end-to-end fault resolution for Packet & SDN products across Europe.

You will monitor, troubleshoot, and coordinate with vendors, field engineers and internal teams to meet SLAs and drive rapid resolutions. The role requires deep IP knowledge (BGP, EIGRP, OSPF, ISIS), experience with MPLS/IP VPN and SDN technologies, plus strong communication in English and Spanish.