Junior Salesforce Support Analyst

Aubay Portugal; Porto; Híbrido; EUR 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Training Academy

Career advancement

Resumo da oferta

Aubay Portugal is seeking a Salesforce support professional to provide L1/L2 assistance, diagnose and resolve platform issues, and help administer the system. You will develop user training, maintain reports and dashboards, and collaborate with the CRM team to implement enhancements.

The role requires 3–5 years in a Salesforce support environment, strong knowledge of standard objects, and a customer-focused mindset. Hybrid work with Porto office attendance about 8 days per month is expected.

Qualificações

• 3–5 years of experience in a Salesforce support role or similar CRM support environment.
• Strong understanding of Salesforce standard objects and functionalities, including Flows, Approval Processes, and Sharing rules.
• Excellent analytical and problem-solving skills, with strong attention to detail and a customer-focused mindset.
• Proficiency in English at a B2 level with clear written and verbal communication.
• Ability to work in a hybrid model, attending the Porto office approximately 8 times per month.

Responsabilidades

• Provide timely functional and technical support (L1 and L2) to end-users for Salesforce inquiries and issues.
• Diagnose, troubleshoot, and resolve Salesforce platform problems including data integrity and access issues.
• Assist with Salesforce system administration tasks such as user management and permission sets.
• Develop training materials to improve user adoption and utilization of Salesforce features.
• Create and maintain standard Salesforce reports and dashboards to track metrics.
• Collaborate with the CRM team to understand requirements and support platform enhancements.

Conhecimentos

Analytical thinking

Problem solving

Customer focus

English communication (B2)

Ferramentas

Salesforce

Flows

Approval Processes

Sharing rules

Descrição da oferta de emprego

At Aubay Portugal, we work daily with some of the largest organisations across sectors such as banking, insurance, telecommunications and energy, helping to build and evolve critical systems that support millions of users. We have been in Portugal since 2007 and are part of an international group with a presence in several European countries. More than technology, we build close relationships and deliver real-impact projects.

What will you do?

• Provide timely and effective functional and technical support (L1 and L2) to end-users for all Salesforce-related inquiries and issues.
• Diagnose, troubleshoot, and resolve Salesforce platform problems, including data integrity issues, user access, and configuration errors.
• Assist with Salesforce system administration tasks, such as user management, profile configuration, and permission sets.
• Develop and deliver basic training materials and guidance to enhance user adoption and effective utilization of Salesforce functionalities.
• Contribute to the creation and maintenance of standard Salesforce reports and dashboards to track key metrics.
• Collaborate closely with the CRM team to understand business requirements and support platform enhancements.

What are we looking for?

At Aubay, our focus is on professionals who bring both technical expertise and the right mindset:

• 3-5 years of experience in a Salesforce support role or a similar CRM support environment.
• Strong understanding of Salesforce standard objects and functionalities, including Flows, Approval Processes, and Sharing rules.
• Excellent analytical and problem-solving skills, with strong attention to detail and a customer-focused mindset.
• Proficiency in English at a B2 level, with strong written and verbal communication skills to explain technical concepts clearly.
• Ability to work in a hybrid model, attending the Porto office approximately 8 times per month.
• Alignment with our corporate culture and a commitment to integrity and ethics are highly valued;
• Strong customer focus, teamwork, task prioritisation, and daily commitment are highly appreciated.

What can we offer?

At Aubay, we invest in your development and well-being:

• Continuous growth through our Training Academy, with technical and soft skills training, mentoring, tech communities, workshops and in-person meetups;
• Close support with regular feedback and a structured career advancement model;
• Comprehensive health insurance, including dental coverage, as well as access to a mental health platform and well-being initiatives;
• Team-oriented environment, including events and initiatives to promote connection and team spirit;
• Personal and family life support, from the moment your children are born and throughout their educational path;
• Access to a language platform with conversational classes in multiple languages;
• Project-tailored work model: hybrid.

What will you find here?

• A close-knit and informal environment, where direct communication is preferred and people are valued;
• Recognition of your contribution, with initiatives that celebrate meaningful moments;
• Freedom to be yourself, without unnecessary formalities;
• Teams where knowledge sharing, collaboration and joint growth are a reality.

Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to take the steps, at the request of the data subject, prior to entering into a contract; Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for two years period). The collected data might be transferred or include other processing activities, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law. For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL's headquarters in Avenida Duque D'Ávila, nº46 em Lisboa or use the DPO's e-mail - [e-mail]. The Data Subject also has the right to file a complaint with the National Data Protection Authority – www.cnpd.pt. (please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences.)