Junior Inside Sales

Jolera; Porto; Presencial; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation package

Career development and growth opportunities

Company events and recognitions

Resumo da oferta

Jolera is seeking an Inside Sales professional to manage B2B clients and enhance customer experiences. This role involves managing purchase orders, ensuring client communication, and liaising with various internal teams. A degree in Management, Engineering, or Technology is required, along with strong communication skills.

The position offers a hybrid work model, competitive benefits, and opportunities for career progression in technology sales and account management.

Qualificações

• Previous experience in administrative or commercial roles.
• Certifications in technology-related fields are an advantage.
• Genuine interest in technology and IT is desirable.

Responsabilidades

• Manage a portfolio of active clients (B2B), ensuring proactive follow-up.
• Process and monitor recurring purchase orders end-to-end.
• Liaise with internal teams to resolve issues.

Conhecimentos

Organization and attention to detail

Good oral and written communication skills

Team spirit and a sense of responsibility

Proactive approach to resolving issues

Technical knowledge of workstation equipment

Formação académica

Degree in Management, Engineering, Technology or related field

Ferramentas

Microsoft 365 (Outlook, Excel, Teams)

Dynamics CRM

Descrição da oferta de emprego

Job Purpose

The Inside Sales role is part of Jolera’s sales team, focusing on the ongoing management of B2B clients and the monitoring of recurring order processes. This role contributes directly to the customer experience and the operational efficiency of the sales department, serving as a gateway to a career in technology sales and managed services.

Key Responsibilities

• Manage a portfolio of active clients (B2B), ensuring regular and proactive follow‑up
• Process and monitor recurring purchase orders end‑to‑end
• Ensure clients have visibility of order status, communicating clearly and in a timely manner
• Liaise with internal teams (sales, operations, logistics) to resolve issues
• Ensure a smooth and professional customer experience at all touchpoints
• Record and keep customer and process information up to date in the CRM
• Identify opportunities for improvement in customer service processes and propose them to the team

Key Performance Indicators (KPIs)

• Average customer response time
• Rate of orders resolved within the agreed timeframe (SLA compliance)
• Customer satisfaction (CSAT)
• Volume of orders processed per period

Required Qualifications

• A degree in Management, Engineering, Technology or a related field
• Certifications in technology‑related fields (cloud, cybersecurity, infrastructure) are an advantage

Professional Experience

• Previous experience in administrative or commercial roles
• Genuine interest in technology and IT (desirable)

Skills & Competencies

• Technical knowledge of workstation equipment or other components (desirable)

Soft Skills

• Organization and attention to detail
• Good oral and written communication skills
• Team spirit and a sense of responsibility
• Proactive approach to resolving day‑to‑day issues

Tools/Software

• Microsoft 365 (Outlook, Excel, Teams)
• Dynamics CRM (preferred)

Work Environment & Conditions

• Model: Hybrid
• Hours: Monday to Friday, office hours
• Travel: Not required

Benefits

• Competitive compensation package
• Competitive benefits package
• Company events, recognitions, and celebrations
• Career development and growth opportunities. This role may progress to Account Executive, with a natural progression towards account management and business development.

At Jolera, we are committed to creating a diverse, equal and inclusive environment. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.