Join Our Portugal Team: German-Speaking Support & Content Moderator Role

Phiture; Coimbra; Híbrido; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Join a leading global customer experience team in Portugal as part of the Customer Support and Content Moderation roles. You'll utilize your German (C1) and English (B2) skills to assist users and ensure content compliance in a diverse and dynamic environment. This full-time position may require weekend shifts and offers relocation support for eligible candidates.

Serviços

Relocation Support

Qualificações

• German fluency (C1 or higher).
• English proficiency (minimum B2).
• Availability to work on-site in Porto.

Responsabilidades

• Respond to inquiries via phone, email, or chat.
• Review and evaluate user-generated content.
• Enforce compliance with platform policies.

Conhecimentos

Communication

Interpersonal Skills

Problem Solving

Formação académica

EU citizenship or valid residence/work permit in Portugal

Descrição da oferta de emprego

URGENT HIRING WELCOME BONUS: 3,000 euros (for German market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)

Language Requirements: German (C1+) + English (B2+)

Contract Type: Full-time, Shifts (including weekends if required)

Relocation Support: Available for eligible candidates

About The Role

Are you fluent in German and ready to join a leading global customer experience team in Porto? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

• Respond to inquiries via phone, email, or chat
• Assist with troubleshooting and issue resolution
• Provide accurate product and service information
• Maintain excellent customer satisfaction levels
  
  
  

Content Moderation:

• Review and evaluate user-generated content
• Enforce compliance with platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity, and safety
  
  
  

What Were Looking For

• German fluency (C1 or higher)
• English proficiency (minimum B2)
• EU citizenship or valid residence/work permit in Portugal
• Strong communication and interpersonal skills
• Availability to work on-site in Porto
• Flexibility to work in rotating shifts, including weekends if needed
  
  
  

Accepted Documents

• EU ID or Passport
• Portuguese Residence Card
• Manifestação de Interesse (SEF proof of registration)
• Visa holders (eligibility confirmed case by case)
  
  
  

If you're a German speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!