Join our Portugal Team: Customer Service Role for Dutch Speakers

Cross Border Talents; Lisboa; Híbrido; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading international recruitment firm is seeking a Customer Experience Specialist based in Lisbon. The ideal candidate should have fluent Dutch and English skills, with a strong attention to detail and an empathetic communication style. Responsibilities include moderating content and assisting users. The role offers a full training program, monthly bonuses, and comprehensive health insurance. Remote work is possible for candidates residing in Portugal.

Serviços

Monthly performance bonus

Meal allowance paid via card

Private health and dental insurance

22 vacation days plus public holidays

Christmas and holiday bonuses

Qualificações

• Fluent in Dutch and English at B2 level or higher.
• Strong attention to detail and analytical mindset.
• Resilient and comfortable reviewing sensitive content.

Responsabilidades

• Review, classify, and moderate online content.
• Respond to user queries regarding platform usage.
• Provide support via chat, email, or phone.
• Identify and escalate potential risks or policy violations.
• Enforce platform rules to ensure a safe online environment.
• Collaborate with internal teams to share user insights.

Conhecimentos

Fluent Dutch

Fluent English (B2+)

Attention to detail

Analytical mindset

Empathetic communication

Descrição da oferta de emprego

Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)
Language Requirements: Fluent Dutch + English (B2+)
Contract Type: Full-time, 12-month renewable (option for permanent contract)
Relocation Support: Available for international candidates

Looking to grow your international career in customer experience and digital content moderation?
Join a global team based in Lisbon and work with one of the worlds most innovative tech platforms. In this role, youll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.

What You'll Be Doing

• Review, classify, and moderate online content to ensure it meets community guidelines

• Respond to user queries regarding platform usage, policies, and account-related issues

• Provide accurate and timely support via chat, email, or phone

• Identify and escalate potential risks, sensitive cases, or policy violations

• Ensure a safe and respectful online environment by enforcing platform rules

• Collaborate with internal teams to share user insights and improve support procedures

What We're Looking For

• Fluent Dutch and English at B2 level or higher

• Strong attention to detail and analytical mindset

• Resilient and comfortable reviewing sensitive or challenging content

• Empathetic communicator with a solution-oriented approach

• Previous experience in customer support or moderation is a plus, not mandatory

• Must have EU citizenship or valid work permit for Portugal

What You'll Get

• Full training program (2 to 4 weeks depending on the project)

• 12-month renewable contract; permanent after 2 years

• Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)

• Meal allowance paid via card (tax-free)

• Private health and dental insurance from day one

• 22 vacation days per year plus Portuguese public holidays

• Christmas and holiday bonuses paid monthly

Ready to make a real impact in digital safety and customer experience?
Apply today and join us in Lisbon!