Italian-Speaking Customer Support & Content Moderator in Portugal

Cross Border Talents; Viseu; Presencial; EUR 28 000 - 35 000; Tempo integral

Resumo da oferta

A leading global customer experience provider in Portugal seeks talented Italian speakers for customer support and content moderation roles. Candidates must possess fluency in Italian (C1) and proficiency in English (B2). Opportunities available in Porto or Lisbon with a dynamic and multicultural team. Relocation support is provided for eligible applicants.

Serviços

Relocation support

Welcome bonus of 2,000 euros

Qualificações

• C1 level or higher in Italian required.
• Minimum B2 level in English essential.
• Strong communication and interpersonal skills.

Responsabilidades

• Respond to inquiries via phone, email, or chat.
• Review and evaluate user-generated content.
• Maintain excellent customer satisfaction levels.
• Enforce compliance with platform policies.

Conhecimentos

Italian fluency

English proficiency

Strong communication skills

Interpersonal skills

Descrição da oferta de emprego

Overview

URGENT HIRING WELCOME BONUS: 2,000 euros (for Italian market, available until July 31)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)

Language Requirements: Italian (C1+) + English (B2+)

Contract Type: Full-time, Shifts (including weekends if required)

Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Porto? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

• Respond to inquiries via phone, email, or chat
• Assist with troubleshooting and issue resolution
• Provide accurate product and service information
• Maintain excellent customer satisfaction levels

Content Moderation:

• Review and evaluate user-generated content
• Enforce compliance with platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity, and safety

What Were Looking For

• Italian fluency (C1 or higher)
• English proficiency (minimum B2)
• EU citizenship or valid residence/work permit in Portugal
• Strong communication and interpersonal skills
• Availability to work on-site in Porto
• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport
• Portuguese Residence Card
• Manifestação de Interesse (SEF proof of registration)
• Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!