Italian-Speaking Customer Support Agent

WW Talents; Lisboa; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Fully paid training

Relocation package

Hotel accommodation included

EU flight if relocation is required

Job summary

WW Talents in Athens, Greece is hiring an Italian-Speaking Customer Support Representative to join an international team onsite. The role offers paid training, relocation support, and a competitive compensation package.

You will handle Italian inquiries via phone, email, and chat, work rotating shifts, and collaborate with a multicultural team while delivering high-quality service.

Qualifications

• Fluent Italian at C1/C2 level.
• English B2+ for training and internal communication.
• Strong communication and customer-focused skills.

Responsibilities

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

Skills

Fluent Italian (C1/C2)

English (B2+)

Communication skills

Customer focus

Problem solving

Job description

Build your international Customer Support career in Athens, Greece. A great opportunity that combines your career with the Mediterranean lifestyle.

Join an international team as anItalian-Speaking Customer Support Representativeand work onsite in Athens, Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offerspaid training, a competitive salary package, and full relocation support.

Position:Italian-Speaking Customer Support Representative
Location:Athens, Greece – Onsite
Schedule:5 days per week, 8 hours/day with rotational shifts
Compensation:€1,100 gross/month x 14 salaries + Performance bonus upto15% + Fully paid training + Full relocation package (flight ticket within EU, airport pickup + hotel accommodation + real estate agency fee)

Your Responsibilities

As anItalian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotating shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided