Italian Speaking -Customer Experience Associate Remote In Pt

Cbtalents; Porto; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Full training provided

Opportunity for career growth

Job summary

A multinational customer service company is hiring for a fully remote Italian Customer Experience Associate based in Portugal. You will handle customer inquiries through various channels and provide excellent service. Ideal candidates are fluent in Italian and possess strong problem-solving skills. This position offers a competitive salary and training in a diverse work environment.

Qualifications

• Must hold a European passport (visa sponsorship is not provided).
• Previous experience in customer service is advantageous but not required.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.

Skills

Proficiency in Italian (C1/C2 level)

Exceptional problem-solving skills

Interpersonal skills

Job description

Overview

Italian speaking -Customer Experience Associate Remote in PT

About the job

Are you an Italian speaker looking for an exciting opportunity abroad?

We are hiring Italian Customer Service Representatives to join an international team supporting a global client in Portugal. If you are already living in Portugal, this position is fully remote, allowing you to work from anywhere in the country—except the islands. This role offers the chance to work in a dynamic, multicultural environment while developing your customer service skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat
• Assist with product information, troubleshooting, and issue resolution
• Deliver excellent customer service while ensuring a positive customer experience
• Follow up on customer requests and escalate issues when necessary

Qualifications

• Proficiency in Italian (C1/C2 level)
• Already residing in Portugal (remote work available from any city except the islands)
• Exceptional problem-solving and interpersonal skills
• Must hold a European passport (visa sponsorship is not provided)
• Previous experience in customer service is advantageous but not required

What’s Offered

• Competitive salary and performance-based incentives
• Full training provided
• Opportunity to work in an international environment with career growth potential