Italian Speaking Customer Advisor (on-site)

Ignite; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Advancement Opportunities

Paid Onboarding

Work Environment

Health & Wellness

Location Advantages

Resumo da oferta

Ignite in Lisbon seeks a customer service professional fluent in Italian to assist Italian clientele across phone, live chat, and email channels. You will represent premium global brands, diagnose issues, and provide effective resolutions while logging detailed customer interactions in the CRM.

This is a full-time, on-site role with a 24/7 rotational schedule. Required is native or advanced Italian, English at least B2, and EU work authorization.

Qualificações

• Advanced or native fluency in Italian (C1/C2).
• English proficiency at least B2.
• Willing to work a 24/7 rotational schedule.
• On-site full-time in Lisbon, Portugal.
• EU/EEA citizenship or valid work authorization for Portugal.
• Excellent interpersonal skills and proactive work ethic.

Responsabilidades

• Handle incoming Italian customer service requests via phone, email, and live chat with professionalism.
• Diagnose issues, uncover root causes, and provide tailored resolutions.
• Record thorough documentation of customer engagements, tickets, and solutions in the CRM.
• Strive to achieve metrics like CSAT, First Contact Resolution, and average handle time.
• Participate in ongoing training on product releases, policies, and workflows.

Conhecimentos

Italian fluency

English proficiency

Descrição da oferta de emprego

Work Environment: Fully On-site (Lisbon, Portugal)
Target Start Date: Immediate
Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Position Overview

Ready to launch an inspiring career in Portugal? We are searching for customer-oriented, fluent Italian speakers to join our multicultural team in Lisbon. Representing premium global brands, you will assist Italian clientele by handling incoming inquiries across phone calls, live chat, and email channels. This opportunity is suited for energetic, solution-oriented individuals who excel within fast-moving settings.

Key Responsibilities

• Customer Interaction: Handle incoming Italian customer service requests via phone, email, and live chat using professional courtesy and care.
• Issue Resolution: Diagnose customer difficulties, uncover underlying problems, and supply tailored, effective resolution strategies.
• System Logging: Record thorough documentation of customer engagements, ticket modifications, and solutions within the internal CRM platform.
• Performance Goals: Continuously achieve operational benchmarks, such as CSAT scores, First Contact Resolution rates, and average handle times.
• Ongoing Learning: Engage in ongoing training sessions to remain up to date on new product releases, company policies, and operational workflows.

Qualifications

• Italian Language: Advanced or native fluency (C1/C2 competency) in both oral and written Italian.
• English Competency: Minimum B2 level proficiency to facilitate internal communications, system training, and team collaboration.
• Schedule Flexibility: Capability to work a flexible, 24/7 rotational schedule pattern.
• On-Site Requirement: Full-time daily presence required at our Lisbon facility.
• Work Authorization: EU/EEA citizenship, an active EU passport, or legal authorization permitting full employment in Portugal.
• Key Attributes: Excellent interpersonal skills, sharp active listening capability, composure under pressure, and a proactive work ethic.

Compensation Models

Applicants may select one of two tailored remuneration setups depending on their individual circumstances:

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross per month (12-month schedule).
• Ideal For: Individuals who are already residing in the Lisbon area or who prefer securing their own housing independently.

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross per month (12-month schedule).
• Accommodation: A private room within a shared, company-managed flat with all utility bills included.
• Travel Benefits: Full flight cost reimbursement following probation, alongside arranged airport transfer upon arrival.

Employee Perks

• Advancement Opportunities: Clear, structured internal promotion tracks leading into QA, Training, or Leadership roles.
• Paid Onboarding: Comprehensive, fully compensated introductory training designed to prepare you for long-term success.
• Work Environment: A lively, international company culture supported by sports clubs, social gatherings, and team events.
• Health & Wellness: Private health coverage activated after 6 months of employment, accompanied by dedicated mental health support resources.
• Location Advantages: Benefit from living in Lisbon, featuring a pleasant coastal climate, rich history, and dynamic city life.