Italian speaking Customer Advisor in Lisbon

Speakit; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading customer support company in Lisboa is seeking a Technical Support Advisor. In this role, you will assist customers with technical inquiries, requiring fluency in Italian and English. You will troubleshoot software and system issues while providing high-quality customer service. This position offers a strong compensation package and the opportunity for career development in a diverse, multicultural environment.

Serviços

Strong compensation package

Monthly meal allowance

Private Health Insurance

Performance bonuses

Flexible Schedule

Accommodation provided for candidates from abroad

Qualificações

• Passionate about entertainment and media enterprise.
• Customer-oriented with team spirit.
• Ability to troubleshoot system configurations.

Responsabilidades

• Assist viewers through phone and/or chat regarding different queries.
• Provide account and application support to viewers.
• Troubleshoot system configurations and network settings.
• Respond accurately and in real-time to viewer inquiries.

Conhecimentos

High level of Italian (written and oral)

Fluent in English (B2)

Excellent communication skills

Familiarity with digital streaming services

Descrição da oferta de emprego

We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match.

Grow with our client, show off your skills, build your career path, and enjoy every moment in a people- focused global company.

Responsibilities

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regard to software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

Requirements

• Have a high level of Italian (written and oral) and fluent in English (B2)
• Are passionate about entertainment and media enterprise
• Have excellent communication skills coupled with empathy, team spirit and customer-oriented
• Have familiarity with digital streaming services and devices

Benefits

• Strong compensation package (14 monthly payments per year plus bonus)
• Monthly meal allowance paid in voucher card (net)
• Private Health Insurance
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Flexible Schedule
• Work in a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
• We promote inter-company mobility to work at any of our sites around the world
• Base Salary: 900€ gross per month per 14 months
• Performance Bonuses: 100 euros gross per month - 12 payments per year.
• Transport allowance - 20 euros per month
• Meal allowance - 7.23 euros per working day
• Accommodation provided by the company for 280 euros per month (bills included). This option is available for candidates coming from abroad.