Italian Customer Support Representative

Cross Border Talents; Viseu; Remote; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Remote work model

Relocation support provided

Job summary

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a remote project based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, and document cases to ensure seamless resolutions.

Candidates must be based in Portugal or be willing to relocate; relocation support is provided. This role emphasizes empathetic service, clear explanations, and turning challenging situations into positive experiences for customers.

Qualifications

• Fluent in Italian and English to communicate with customers.
• Experience in customer support or tech support preferred.
• Based in Portugal or willing to relocate for the role.
• Excellent problem-solving and interpersonal skills.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Skills

Fluent Italian

Fluent English

Technical troubleshooting

Customer service

Empathy

Communication skills

Job description

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.