Italian Customer Support Representative

Cross Border Talents; Leiria; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Remote work

Relocation support

Job summary

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based project. The role involves providing support in Italian and English, addressing technical inquiries, and documenting cases to ensure a positive customer experience.

This is a remote position, but candidates must be based in Portugal or willing to relocate; relocation support is provided for eligible candidates.

Qualifications

• Fluent in Italian and English.
• Tech-savvy with the ability to handle technical inquiries.
• Strong communication and problem-solving skills.
• Detail-oriented with good documentation habits.
• Calm under pressure and customer-focused.

Responsibilities

• Provide technical customer service and support to users.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Skills

Italian language fluency

English language proficiency

Customer service experience

Technical troubleshooting

Job description

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.