Italian Customer Support in Lisbon

Cross Border Talents; Sintra; Presencial; EUR 25 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health & life insurance

Relocation support

Onsite office

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers across phone, email, and chat channels in a dynamic international team. You will handle inquiries about orders, accounts, products, and services, ensuring a smooth experience from initial contact to resolution.

Ideal candidates are fluent in Italian and English, with strong analytical and communication skills, and available for onsite work in Portugal.

Qualificações

• Fluent in Italian (C1/C2) and English (B2) required.
• EU citizenship or valid Portugal residency required.
• Strong analytical, creative and communication abilities.

Responsabilidades

• Provide friendly, professional customer support via phone, email, chat and other digital channels.
• Assist customers with inquiries related to orders, accounts, payments, products and services.
• Understand customer needs and provide accurate, clear information.

Conhecimentos

Italian (C1/C2)

English (B2)

Analytical skills

Descrição da oferta de emprego

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.


• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.


• Understand customer needs and provide accurate, clear, and relevant information.


• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.


• Support customers in navigating processes, platforms, products, and services.


• Accurately record customer interactions, requests, and resolutions in internal systems.


• Work closely with internal teams to ensure issues are resolved quickly and effectively.


• Identify recurring customer concerns and provide feedback to help improve processes and service quality.


• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)


• Eligibility: EU citizenship or valid Portugueseresidency card


• Skills: Strong analytical, creative, and communication abilities


• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions


• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours


• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.


• Relocation Package: Receive support if relocating to ensure a smooth transition


• Onsite Work: Engage and grow in a collaborative office environment