Italian Customer Advisor for Airline Company - Lisbon, Portugal

Sitel; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer support company in Lisbon seeks individuals fluent in Italian and proficient in English for a customer support role. You will assist an international airline, providing support through various communication channels. Key benefits include competitive wages, paid training, and a relocation package. Applicants must have EU citizenship or a valid work permit for Portugal.

Serviços

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Job stability

Qualificações

• Native or proficient level of Italian (C2).
• Advanced level of English (C1) both verbal and written.
• Ability to adapt to a challenging software system.

Responsabilidades

• Provide assistance to an international flying company.
• Support through written and phone communication.
• Meet service quality goals and productivity targets.

Conhecimentos

Italian language proficiency

English language proficiency

Good communication skills

Analytical skills

Problem-solving skills

Descrição da oferta de emprego

Overview

Come and work with us.

Do you want to work with one of the world’s leading airlines?

Are you Italian native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the sunny and happy Lisbon?

So we have the perfect opportunity for you!

Our client is an International flying company where flying means a true pleasure.

Responsibilities

• Provide assistance to an international flying company that supports airlines all over the world
• Be part of a team specialized in offering support through written and phone communication
• Adapt easily to different scenarios and constant updates like aviation demands nowadays
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Qualifications

• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1) both verbal and written
• Ability to adapt to a challenging software system
• Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!