Italian Content Review Specialist & Customer Support | Based in Portugal

Cross Border Talents; Braga; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading customer experience company in Portugal is seeking fluent Italian speakers for customer support and content moderation roles in Porto or Lisbon. Responsibilities include responding to user inquiries, troubleshooting issues, and ensuring content compliance. The role requires strong communication skills and offers relocation support for eligible candidates.

Serviços

Relocation support available

Welcome bonus of 2,000 euros

Qualificações

• Fluency in Italian (C1 or higher) required.
• Proficiency in English (minimum B2) essential.
• EU citizenship or valid residence/work permit in Portugal is necessary.
• Strong communication and interpersonal skills needed.
• Availability to work on-site in Porto required.

Responsabilidades

• Respond to inquiries via phone, email, or chat.
• Assist with troubleshooting and issue resolution.
• Provide accurate product and service information.
• Maintain excellent customer satisfaction levels.
• Review and evaluate user-generated content.
• Enforce compliance with platform policies.

Conhecimentos

Italian fluency

English proficiency

Strong communication and interpersonal skills

Flexibility to work in rotating shifts

Descrição da oferta de emprego

URGENT HIRING WELCOME BONUS:2,000 euros(for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Porto? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

• Respond to inquiries via phone, email, or chat

• Assist with troubleshooting and issue resolution

• Provide accurate product and service information

• Maintain excellent customer satisfaction levels

Content Moderation:

• Review and evaluate user-generated content

• Enforce compliance with platform policies

• Escalate complex cases to specialized teams

• Ensure content quality, objectivity, and safety

What Were Looking For

• Italian fluency (C1 or higher)

• English proficiency (minimum B2)

• EU citizenship or valid residence/work permit in Portugal

• Strong communication and interpersonal skills

• Availability to work on-site in Porto

• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport

• Portuguese Residence Card

• Manifestação de Interesse (SEF proof of registration)

• Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!