Italian Content Moderator Sofia, Bulgaria (With Relocation Package)

Cross Border Talents; Porto; On-site; EUR 15,233 - 18,246; Full time

Benefits offered by this job

Relocation Bonus: €1,500 Gross

21 Days Company-Provided Accommodation

Job summary

Cross Border Talents is looking for an Italian Content Moderator to help maintain a safe online environment. Responsibilities include reviewing user content, investigating reports, and improving user safety.

The ideal candidate should be fluent in Italian and English, possess strong analytical skills, and have experience in content moderation. This on-site role is based in Porto, offering a monthly salary of €1500 and a relocation package for eligible candidates.

Qualifications

• Fluency in Italian and English with a minimum B1/B2 level.
• Strong analytical and problem-solving skills.
• Excellent organizational abilities and time management.

Responsibilities

• Review and evaluate user-generated content for compliance.
• Investigate and resolve user-reported issues.
• Analyze incidents to determine severity and impact.

Skills

Fluency in Italian and English (B1/B2)

Strong analytical and problem-solving skills

Excellent time management and organizational abilities

Outstanding written and verbal communication skills

Ability to work in a fast-paced environment

Experience in content moderation or trust and safety operations

Job description

We are seeking a Italian Content Moderator to help maintain a safe, respectful, and positive online environment for our users and community. In this role, you will be responsible for reviewing and evaluating user-generated content, investigating reports, and taking appropriate action to enforce community standards and platform policies.

You will play a key role in identifying harmful behavior, mitigating risks, and improving the overall user experience by proactively addressing safety concerns and supporting continuous improvements to trust and safety processes.

Key Responsibilities

• Review and evaluate user-generated content, including profiles, videos, messages, and other reported content, ensuring compliance with community guidelines and platform policies.
• Investigate, assess, elevate, and resolve issues reported by users or flagged by internal systems.
• Analyze data and contextual information to accurately determine the severity and impact of reported incidents.
• Collaborate with cross-functional teams when handling sensitive or complex trust and safety matters.
• Monitor trends and emerging risks to identify potential threats and prevent abuse before it occurs.
• Develop qualitative and quantitative reports to support continuous improvement, optimization, and innovation within trust and safety operations.
• Review new and existing platform features, providing recommendations that enhance user safety and reduce opportunities for misuse.
• Contribute to maintaining a positive and secure community experience by enforcing policies consistently and fairly.

Qualifications

• Fluency in Italianand English (minimum B1/B2 level).
• Strong analytical and problem-solving skills with the ability to assess complex situations and make sound decisions.
• Excellent time management and organizational abilities.
• Outstanding written and verbal communication skills with strong attention to detail.
• Ability to work effectively in a fast-paced environment and make critical decisions under pressure.
• Experience reviewing content, moderating online communities, customer support, compliance, risk management, or trust and safety operations is an advantage.
• Passion for online safety, digital communities, and creating positive user experiences.
• Valid Authorization to work in Bulgaria

Working Conditions

• Location: On-site
• Schedule: Rotational shifts between Monday and Sunday
• Working Hours: 40 hours per week
• Salary: 1500 euros per month

What Success Looks Like

• Consistently applying community standards and policies with accuracy and fairness.
• Identifying and addressing emerging risks before they significantly impact users.
• Contributing insights that improve operational processes, user safety, and platform integrity.
• Supporting a healthy and welcoming online environment through proactive moderation and collaboration.

Relocation Package (if applicable)

• Relocation Bonus: €1,500 Gross (paid in 2 installments) - to support relocation and initial rent costs.
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home.