Italian Airline Customer Support in Lisbon - Fixed Shifts

Cross Border Talents; Setúbal; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading airline customer support company in Setúbal is looking for an Airline Support Specialist. This role involves assisting passengers with their inquiries through various communication channels while providing excellent customer support. Ideal candidates should be fluent in Italian and English, possess strong communication skills, and be eager to learn and develop in a collaborative environment. Competitive salary and numerous benefits await the successful applicants.

Serviços

Competitive Salary

Language Bonus for Italian

Performance Bonus

Health & Life Insurance

Onsite Work Environment

Qualificações

• Fluency in Italian (C2 level) is required.
• Fluency in English (B2 level) is necessary.
• EU citizenship or Portuguese Residency Card is a must.

Responsabilidades

• Assist customers with inquiries about bookings and travel regulations.
• Manage changes and cancellations for flight bookings.
• Communicate airline policies and ensure a smooth travel experience.

Conhecimentos

Italian fluency

English fluency

Strong communication skills

Analytical skills

Interpersonal skills

Descrição da oferta de emprego

Launch Your Career in Airline Customer Support!

Are you passionate about travel and driven to deliver outstanding customer service? Step into the role of Airline Support Specialist and assist passengers worldwide while building valuable experience in the dynamic aviation industry.

Overview

In this role, you’ll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You’ll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you’ll join a motivated team focused on providing world-class support.

Key Responsibilities

• Deliver professional, timely assistance via phone, email, chat, and social channels
• Support passengers with bookings, flight changes, and cancellations
• Clearly communicate policies on fares, baggage, and special services
• Provide information on check-in, boarding, and travel requirements
• Suggest routes, upgrades, and tailored travel solutions
• Collaborate with internal teams to resolve complex cases
• Keep accurate records of customer interactions and solutions
• Stay up to date with airline policies, promotions, and industry regulations
• Participate in regular training to sharpen skills and advance in the role

Requirements

• Italian fluency (C2 level)
• English fluency (B2 level)
• EU citizenship or Portuguese Residency Card
• 0–1 year of experience in customer support
• Strong communication, analytical, and interpersonal skills
• Eagerness to learn and develop

Benefits

• Competitive Salary that values your skills and effort
• Language Bonus for your Italian proficiency
• Performance Bonus based on results
• Health & Life Insurance for your peace of mind
• Onsite Work Environment fostering growth and collaboration

Ready to start your journey with the International Airline Support Project? Apply today and let your career take flight!