Italian Airline Customer Support in Lisbon - Fixed Shifts

Cross Border Talents; Cascais; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer support company in Portugal is seeking an Airline Customer Support Representative. In this role, you will manage inquiries regarding flight bookings and travel regulations while providing world-class customer assistance. Ideal candidates are fluent in Italian and English, possess strong communication skills, and are eager to develop in a dynamic work environment. Competitive salary and performance bonuses are offered.

Serviços

Competitive Salary

Language Bonus

Performance Bonus

Health & Life Insurance

Onsite Work Environment

Qualificações

• 0–1 year of experience in customer support.
• Eagerness to learn and develop.
• EU citizenship or Portuguese Residency Card.

Responsabilidades

• Deliver professional, timely assistance via phone, email, chat, and social channels.
• Support passengers with bookings, flight changes, and cancellations.
• Clearly communicate policies on fares, baggage, and special services.

Conhecimentos

Italian fluency (C2 level)

English fluency (B2 level)

Strong communication skills

Analytical skills

Interpersonal skills

Descrição da oferta de emprego

Launch Your Career in Airline Customer Support!

Overview

In this role, you’ll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You’ll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you’ll join a motivated team focused on providing world-class support.

Responsibilities

• Deliver professional, timely assistance via phone, email, chat, and social channels
• Support passengers with bookings, flight changes, and cancellations
• Clearly communicate policies on fares, baggage, and special services
• Provide information on check-in, boarding, and travel requirements
• Suggest routes, upgrades, and tailored travel solutions
• Collaborate with internal teams to resolve complex cases
• Keep accurate records of customer interactions and solutions
• Stay up to date with airline policies, promotions, and industry regulations
• Participate in regular training to sharpen skills and advance in the role

Qualifications

• Italian fluency (C2 level)
• English fluency (B2 level)
• EU citizenship or Portuguese Residency Card
• 0–1 year of experience in customer support
• Strong communication, analytical, and interpersonal skills
• Eagerness to learn and develop

Why Join Us

• Competitive Salary that values your skills and effort
• Language Bonus for your Italian proficiency
• Performance Bonus based on results
• Health & Life Insurance for your peace of mind
• Onsite Work Environment fostering growth and collaboration