Italian Airline Customer Support in Lisbon

Cross Border Talents; Sintra; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading airline support company in Lisbon is seeking an Airline Customer Support professional. In this role, you will provide assistance to travelers regarding their inquiries on bookings and travel regulations, through various communication channels. Ideal candidates should be fluent in Italian and English, with a strong interest in customer service. The position offers training, a competitive salary, and various bonuses, fostering growth in a supportive environment.

Serviços

Competitive Salary

Language Bonus

Performance Bonus

Health & Life Insurance

Onsite Work Environment

Qualificações

• Italian fluency at C2 level is required.
• English fluency at B2 level is necessary.
• 0–1 year of experience in customer support preferred.
• Must possess strong communication and analytical skills.
• Must be eager to learn and develop in the role.

Responsabilidades

• Deliver professional assistance via various channels.
• Support passengers with bookings and changes.
• Communicate policies on fares and baggage.
• Provide check-in and travel requirement information.
• Suggest tailored travel solutions.

Conhecimentos

Italian fluency

English fluency

Strong communication skills

Analytical skills

Interpersonal skills

Eagerness to learn

Descrição da oferta de emprego

Launch Your Career in Airline Customer Support!

Role Overview

In this role, you’ll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You’ll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you’ll join a motivated team focused on providing world-class support.

Key Responsibilities

• Deliver professional, timely assistance via phone, email, chat, and social channels
• Support passengers with bookings, flight changes, and cancellations
• Clearly communicate policies on fares, baggage, and special services
• Provide information on check-in, boarding, and travel requirements
• Suggest routes, upgrades, and tailored travel solutions
• Collaborate with internal teams to resolve complex cases
• Keep accurate records of customer interactions and solutions
• Stay up to date with airline policies, promotions, and industry regulations
• Participate in regular training to sharpen skills and advance in the role

Requirements

• Italian fluency (C2 level)
• English fluency (B2 level)
• EU citizenship or Portuguese Residency Card
• 0–1 year of experience in customer support
• Strong communication, analytical, and interpersonal skills
• Eagerness to learn and develop

Why Join Us

• Competitive Salary that values your skills and effort
• Language Bonus for your Italian proficiency
• Performance Bonus based on results
• Health & Life Insurance for your peace of mind
• Onsite Work Environment fostering growth and collaboration

Ready to start your journey with the International Airline Support Project? Apply today and let your career take flight!