Italian Airline Customer Support in Lisbon

Cross Border Talents; Cascais; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer support firm in Lisbon is seeking individuals to manage travel inquiries for the International Airline Support Project. Candidates must be fluent in Italian (C2) and English (B2) with strong communication skills. This role offers a competitive salary, bonuses for language proficiency and performance, and a supportive on-site work environment.

Serviços

Competitive Salary

Language Bonus

Performance Bonus

Health & Life Insurance

Onsite Work Environment

Qualificações

• C2 level Italian fluency required.
• B2 level English fluency necessary.
• Must have EU citizenship or Portuguese Residency Card.
• 0–1 year of experience in customer support preferred.
• Eagerness to learn and develop is essential.

Responsabilidades

• Deliver professional assistance via multiple communication channels.
• Support passengers with their bookings and flight changes.
• Communicate fares and baggage policies clearly.
• Provide information on check-in and travel requirements.
• Collaborate to resolve complex customer cases.

Conhecimentos

Italian fluency

English fluency

Strong communication skills

Analytical skills

Interpersonal skills

Descrição da oferta de emprego

Role Overview

In this role, you’ll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You’ll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you’ll join a motivated team focused on providing world-class support.

Key Responsibilities

• Deliver professional, timely assistance via phone, email, chat, and social channels
• Support passengers with bookings, flight changes, and cancellations
• Clearly communicate policies on fares, baggage, and special services
• Provide information on check-in, boarding, and travel requirements
• Suggest routes, upgrades, and tailored travel solutions
• Collaborate with internal teams to resolve complex cases
• Keep accurate records of customer interactions and solutions
• Stay up to date with airline policies, promotions, and industry regulations
• Participate in regular training to sharpen skills and advance in the role

Requirements

• Italian fluency (C2 level)
• English fluency (B2 level)
• EU citizenship or Portuguese Residency Card
• 0–1 year of experience in customer support
• Strong communication, analytical, and interpersonal skills
• Eagerness to learn and develop

Why Join Us

• Competitive Salary that values your skills and effort
• Language Bonus for your Italian proficiency
• Performance Bonus based on results
• Health & Life Insurance for your peace of mind
• Onsite Work Environment fostering growth and collaboration

Ready to start your journey with the International Airline Support Project? Apply today and let your career take flight!