IT Support Engineer

ComplyAdvantage; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading SaaS provider in Lisbon is seeking an IT Support Engineer to enhance technical operations for over 500 users worldwide. The role includes providing hands-on support, managing service requests, and improving internal tools. Candidates should have 2+ years of experience, strong troubleshooting skills, and a customer-first mindset. This position also offers a hybrid working model and generous benefits, including an unlimited time off policy.

Serviços

Equity

Private medical insurance

Unlimited Time Off Policy

Hybrid working model

Home office setup

Annual learning budget

Qualificações

• 2+ years' experience in a similar role.
• Experience with at least one operating system such as Mac, Windows, or Ubuntu.
• Hands-on troubleshooting skills.

Responsabilidades

• Provide 1st and 2nd line IT support to global teams.
• Manage incidents within SLAs using ITSM tools.
• Support IT hardware and endpoint lifecycle management.

Conhecimentos

Customer service

Troubleshooting

Communication

Attention to detail

Ferramentas

Google Workspace

Atlassian (Jira & Confluence)

Slack

JAMF/Mosyle

Okta

Descrição da oferta de emprego

Are you passionate about creating a smooth and secure tech experience for your colleagues? We're looking for an IT Support Engineer to join our growing team in Lisbon. You'll play a key role in shaping how our global teams interact with technology—delivering smart, reliable solutions and first-class support.

In this role, you'll balance hands-on technical support with infrastructure improvement projects. You'll also be a core part of onboarding, offboarding, and daily troubleshooting for 500+ users worldwide — while helping maintain and improve our internal tools and systems.

What you'll be doing

• Provide 1st and 2nd line IT support to our global team, focusing on excellent customer service and clear communication.
• Manage incidents and service requests within SLAs using our ITSM tool.
• Support IT hardware and endpoint lifecycle management (Mac, Windows, Ubuntu).
• Assist in improving and maintaining our IT tool stack, including Google Workspace, Atlassian (Jira & Confluence), Slack, JAMF/Mosyle, and Okta.
• Deliver seamless IT onboarding/offboarding experiences for new joiners, movers, and leavers.
• Document support processes and contribute to our internal knowledge base (Confluence).
• Act as a local subject matter expert, especially for system issues raised by our software engineering teams.
• Champion IT best practices across the business and support security posture improvements.

About you:

• 2+ years' experience in a similar role.
• Comfortable working in a scale-up or fast-paced environment.
• Hands-on experience with at least one operating system (Mac, Windows, Ubuntu/Linux).
• Strong troubleshooting skills, with a proactive and resourceful approach to solving issues.
• Familiar with ITSM tools and service desk workflows.
• Confident communicator with strong interpersonal skills—able to support colleagues across all levels and time zones.
• Attention to detail and a customer-first mindset.
• Experience documenting processes and procedures clearly and accessibly.

Nice to have:

• Familiarity with tools like Google Workspace, Slack, Jira Service Management, and HR platforms like HiBob.
• Experience supporting remote/hybrid environments.
• Awareness of information security principles and secure service delivery practices.

What\'s in it for you?

• Equity – We want you to have a part in what we\'re building.
• Private medical insurance – Designed to ensure peace of mind while you excel in your career.
• Unlimited Time Off Policy – Because work-life balance and well-being are critical to keeping us at our best.
• Hybrid working model – We embrace a hybrid approach with two days a week in the office, fostering collaboration and meaningful relationships.
• Home office setup – You\'ll receive a new starter budget to kit out your home workspace.
• Exciting projects & team – Work on innovative projects with smart, collaborative teammates eager to learn and share.
• Annual learning budget – (Prorated based on start date) to support your performance and career development.

About ComplyAdvantage: We\'re a leading SaaS provider revolutionising how fintech companies navigate complex regulatory landscapes. Our platform powers compliance and risk management for hundreds of innovative financial services companies, from emerging startups to established enterprises. We believe in empowering our teams to solve meaningful problems and create exceptional value for our customers.

We have five global hubs in New York, London, Lisbon, Singapore and Cluj-Napoca.

Since 2014, we have raised over $100 million in funding and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, Balderton Capital and a16z.

At ComplyAdvantage diversity fuels our growth and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and will consider every application fairly.

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