IT Platform Business Analyst (eCommerce)

Pepco Tech Hub; Porto; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid model

Office in Porto

Competitive salary and annual bonus

Health insurance

Meal allowance

Employee discount in Pepco stores

Learning and development opportunities

International exposure

Down-to-earth culture

Job summary

Pepco is seeking an IT Platform Business Analyst to join the Digital Platforms team in Porto. You will shape end-to-end eCommerce capabilities, translating business needs into scalable, delivery-ready solutions and supporting growth across Europe.

You will collaborate across stakeholders, product teams, architects and engineers to ensure feasible, customer-focused outcomes. Hybrid model: 2 days remote / 3 days onsite in Porto.

Qualifications

• Degree-level qualification in Business, Information Technology or a related field.
• 3+ years in Business Analysis, Product Delivery or Technology Delivery roles.
• Experience working in Agile environments and cross-functional teams.
• Proven track record delivering customer-facing digital solutions.
• Experience gathering, analysing and documenting business requirements.
• Strong stakeholder management, communication and facilitation skills.
• Experience writing user stories, process flows, functional specifications and acceptance criteria.
• Knowledge of Agile methodologies (Scrum, Kanban or SAFe).
• Experience in retail/eCommerce or digital environments.
• Understanding of customer journeys and omnichannel retail solutions.
• Exposure to Azure or other cloud platforms.

Responsibilities

• Act as the key link between Business stakeholders and eCommerce product, platform and delivery teams.
• Maintain an end-to-end view of eCommerce capabilities, customer journeys, business processes and technology dependencies.
• Lead discovery activities to understand business needs, customer challenges and improvement opportunities.
• Translate business requirements into clear, scalable and actionable deliverables.
• Support the definition, refinement and prioritisation of the product and capability backlog.
• Facilitate workshops and cross-functional discussions involving Commercial, Operations, Finance, Legal, Customer and Technology teams.
• Create high-quality documentation including user stories, process maps, acceptance criteria and functional specifications.
• Collaborate with Product Owners, Architects and Engineering teams to ensure solutions are feasible and aligned with business goals.
• Support testing activities, including defining test scenarios and validating delivered solutions.
• Analyse impacts, dependencies and risks associated with changes and initiatives.
• Contribute to continuous improvement initiatives, helping to optimise processes and ways of working.
• Participate in Agile ceremonies such as sprint planning, backlog refinement, stand-ups, demos and retrospectives.

Skills

Agile environments

Stakeholder management

User stories writing

Process mapping

Acceptance criteria

Azure DevOps

SQL basics

APIs knowledge

English fluency

Education

Degree in Business or IT

Tools

Azure Cloud

Job description

Build. Test. Deliver. Enjoy at Pepco!

About the role

We are looking for an IT Platform Business Analyst to join our Digital Platforms team.

In this role, you will play a key part in shaping and evolving Pepco's end-to-end eCommerce capabilities. Working closely with Business stakeholders, Product Owners, Architects, Engineers, Testers and external partners, you will transform business needs into scalable, delivery-ready solutions that enhance the customer experience and support our growth across Europe.

If you enjoy connecting business and technology, solving complex challenges, and delivering customer-focused digital solutions, you'll fit right in.

What you’ll be doing

• Act as the key link between Business stakeholders and eCommerce product, platform and delivery teams.
• Maintain an end-to-end view of eCommerce capabilities, customer journeys, business processes and technology dependencies.
• Lead discovery activities to understand business needs, customer challenges and improvement opportunities.
• Translate business requirements into clear, scalable and actionable deliverables.
• Support the definition, refinement and prioritisation of the product and capability backlog.
• Facilitate workshops and cross-functional discussions involving Commercial, Operations, Finance, Legal, Customer and Technology teams.
• Create high-quality documentation including user stories, process maps, acceptance criteria and functional specifications.
• Collaborate with Product Owners, Architects and Engineering teams to ensure solutions are feasible and aligned with business goals.
• Support testing activities, including defining test scenarios and validating delivered solutions.
• Analyse impacts, dependencies and risks associated with changes and initiatives.
• Contribute to continuous improvement initiatives, helping to optimise processes and ways of working.
• Participate in Agile ceremonies such as sprint planning, backlog refinement, stand-ups, demos and retrospectives.
• Support knowledge sharing, best practice development and collaboration across the wider Business Analyst community.

What we’re looking for

• Degree-level qualification in Business, Information Technology or a related field.
• Minimum 3 years of experience in Business Analysis, Product Delivery or Technology Delivery roles.
• Experience working within Agile environments and cross-functional teams.
• Proven track record delivering customer-facing digital solutions.
• Experience gathering, analysing and documenting business requirements.
• Strong stakeholder management, communication and facilitation skills.
• Experience writing user stories, process flows, functional specifications and acceptance criteria.
• Good understanding of Agile methodologies such as Scrum, Kanban or SAFe.
• Experience working within retail, eCommerce or digital business environments.
• Understanding of customer journeys and omnichannel retail solutions.
• Exposure to international business environments, ideally within retail.
• Experience with Agile tools such as Azure DevOps.
• Knowledge of process modelling techniques and tools.
• Basic understanding of APIs, integrations and SQL.
• Exposure to Azure or other cloud platforms is considered an advantage.
• Strong analytical mindset, problem-solving capabilities and attention to detail.
• Self-motivated, proactive and comfortable working in a fast-paced environment.
• Fluent English (mandatory).

What we offer

• Hybrid model:2 days remote / 3 days onsite
• Office based in Porto: https://maps.app.goo.gl/Nn7hc6uYrmPiT8Fc9
• Competitive salary and annual bonus
• Health insurance from the month after joining
• Meal allowance
• Employee discount in Pepco stores in Portugal
• Learning and development opportunities
• International exposure and collaboration across markets
• A simple, down-to-earth culture where people support each other

About Pepco

Pepco is one of Europe’s fastest-growing retail companies, with thousands of stores and millions of customers visiting us every month. Behind that growth, there’s a team of people who make things happen. We keep things simple, we focus on results, and we support each other to get there. At Pepco, no two days are the same. And that’s exactly how we like it.