IT Desktop Support- Lisbon,

Axiom Technologies; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading IT services provider in Lisbon is seeking a capable IT Support Specialist to coordinate support activities and provide onsite/on-call assistance to end-users. The ideal candidate will possess strong troubleshooting skills across various operating systems and demonstrate excellent customer service capabilities. Two years of relevant experience and IT certifications are preferred. This role involves a dynamic environment where maintaining professionalism under pressure is essential.

Qualificações

• Experience in a similar role with 2+ years of relevant experience.
• Ability to work independently or in a team.
• Strong customer service ethic and great communication skills.

Responsabilidades

• Coordinate activities ranging from simple tasks to complex plans.
• Provide onsite/on-call assistance to end-users within the desktop computing environment.

Conhecimentos

Computer OS/peripherals troubleshooting

MS Office tools installation and troubleshooting

Technical troubleshooting for Windows and Apple OS

Excellent customer service and people skills

Analytical and problem-solving capabilities

Formação académica

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS) Certification

Ferramentas

SCCM

Active Directory

Descrição da oferta de emprego

Overview

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Responsibilities

• Coordinate activities ranging from simple tasks to more complex plans.
• Provide onsite/on-call assistance to end-users within the desktop computing environment to ensure timely and accurate service delivery.

Required Skills and Experience

• Experience in computer OS/peripherals troubleshooting; handling different PC operating systems (Windows 7/8 and 10).
• Perform hardware/software installation with understanding of deployment tools like SCCM.
• Basic knowledge of SOE and group policies; printer support.
• Good knowledge of MS Office tools installation and troubleshooting.
• Excellent customer service and people skills; field experience supporting a variety of technologies and services.
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems.
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

Personal Attributes

• Excellent end-user computing skills; good knowledge of infrastructure support.
• Strong analytical and problem-solving capabilities; well-organized and detail-oriented.
• Strong customer service ethic with great oral and written communication skills.
• Passionate about delivering quality; able to work independently or in a team; self-starter with a proactive mindset.
• Able to maintain confidential information; interest in simple, elegant, and effective solutions.
• Knowledge of Windows OS (XP, Vista, Windows 7, 10), Microsoft Office applications, PC/Laptop hardware and peripherals (including printers), mobile devices.
• Basic knowledge of Active Directory, Exchange, Apple OS, SCCM.

IT Qualifications

• At least one of the following: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) in the desktop area, Microsoft Office Specialist (MOS) Certification.
• Experience in a similar role and 2+ years of relevant experience. Freshers and IT students are welcome with IT backgrounds.
• Ready to travel 12-18 miles as per the requirement. Freelancers can apply.