IT Customer Support Specialist (m/f/d)

Testo; Albergaria-a-Velha; Presencial; EUR 30 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive remuneration

Resumo da oferta

Testo SE & Co. KGaA, Albergaria-a-Velha, is seeking an IT Support Specialist to strengthen our global IT operations. You will resolve technical issues, support international service teams and contribute to improvements.

The ideal candidate has 2–5 years of IT support experience, training in IT or telecommunications, and strong knowledge of ticketing systems, networks, and security. English skills are essential; German is a plus.

Qualificações

• Experience with ticketing systems.
• Knowledge of cloud-based systems and environments.
• Solid understanding of TCP/IP, LAN, DNS, and DHCP.
• Basic knowledge of cloud-based databases and applications.
• Familiarity with IT security concepts (network security, firewalls, antivirus, group policies, etc.).

Responsabilidades

• Technical Support (1st & 2nd Level): Handle inquiries from international service teams via email, phone, or tickets and escalate when necessary.
• Customer & Service Support: Provide remote support and assist service technicians during installations.
• Incident & Request Management: Track incidents and service requests with timely resolution and clear communication.
• User & Account Administration: Support user access rights and system availability.
• Knowledge Management: Create and maintain knowledge base articles.
• IT Project Support: Contribute to IT-related development projects and improvements.
• External Provider Coordination: Coordinate external IT service providers.
• Cross-functional collaboration: Work with R&D, Product Management, Sales, Quality, and SMEs.

Conhecimentos

Ticketing systems

Cloud-based systems

Networking basics

IT security concepts

Formação académica

Completed vocational training or degree in IT or Telecommunications

Ferramentas

Ticketing systems software

Cloud databases

Descrição da oferta de emprego

Testo, with its headquarters in the Black Forest/Germany, is a world market leader in the field of portable and stationary measurement technology. Worldwide, roughly 3900 employees research, develop, produce and market innovative measurement solutions for Testo. The basis for this success, in addition to the highly qualified and motivated staff, is the above-average commitment to a future-oriented development - roughly 10% of the annual concern turnover is invested in Research & Development. With 37 subsidiary companies and over 80 distribution partners, Testo is represented on all five continents.

Role Description

To strengthen our global IT operations, we are looking for a service-oriented and technically skilled IT Support Specialist to be part of our growing team in Portugal - Albergaria-a-Velha. In this role, you will support international service teams and customers by resolving technical issues, ensuring smooth IT operations, and contributing to continuous improvement initiatives.

What can you expect?

• Technical Support (1st & 2nd Level): Handle and resolve technical inquiries and issues from international service teams and customers via email, phone, or ticketing systems. Classify and escalators complex issues when necessary.
• Customer & Service Support: Provide remote support via shared desktop tools and assist service technicians during installations (hotline support). Act as a reliable point of contact for key accounts.
• Incident & Request Management: Manage and track incidents and service requests, ensuring timely resolution and clear communication with stakeholders.
• User & Account Administration: Support user and account management activities, ensuring proper access rights and system availability.
• Knowledge Management: Create and maintain knowledge base articles to support efficient problem-solving and knowledge sharing.
• IT Project Support: Contribute to IT-related development projects and support the implementation of new solutions and improvements.
• External Provider Coordination: Coordinate and manage external IT service providers to ensure high-quality service delivery.
• Cross-functional collaboration: Collaborate with different teams – R&D (3rd level support); Product Management; Sales; Quality and Subject Matter Experts.

What We Offer

• A responsible role in an internationally operating company
• Close collaboration with international teams and stakeholders
• An international working environment with diverse technical challenges
• Opportunities to contribute to IT projects and continuous improvement initiatives
• Competitive remuneration and attractive benefits

Your Profile

• Education: Completed vocational training or degree in IT, Telecommunications, or a related field.
• Experience: 2–5 years of relevant professional experience in IT support or a similar role.
• Technical Know-how: Experience with ticketing systems; Knowledge of cloud-based systems and environments; Solid understanding of TCP/IP, LAN, DNS, and DHCP; Basic knowledge of cloud-based databases and applications; Familiarity with IT security concepts (network security, firewalls, antivirus, group policies, etc.)
• Working Style: Structured, analytical, and solution-oriented, with strong problem-solving skills and the ability to manage priorities effectively under time pressure.
• Communication: Strong communication skills with a customer- and service-oriented mindset. Ability to interact with diverse user groups and international stakeholders.
• Languages: Very good written and spoken English (German is a plus).

Testo SE & Co. KGaA, Albergaria-a-Velha