Interim Quality Representative

CHEP ESPANA, SA - Sucursal em Portugal da Sociedade Espanhola; Portugal; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

CHEP ESPANA, SA - Sucursal em Portugal da Sociedade Espanhola is seeking a Quality Assurance professional for a 12-month contract to implement the Quality Audit program across CHEP plants and service centers in Portugal. You will develop training materials and act as the frontline quality ambassador with operations and customers.

The role requires an engineering/business degree, knowledge of quality principles, Green Belt, and fluency in Portuguese and English, with hands-on experience in

Qualifications

• Degree in engineering, business admin or related field.
• Solid understanding of quality principles and CHEP products.
• Green Belt qualification or equivalent is preferred.

Responsibilities

• Implement the Quality Audit program at CHEP plants and subcontractors.
• Develop and deliver Quality and Compliance Training materials for operations.
• Serve as customer-facing representative on quality matters and drive root cause actions.
• Conduct unannounced audits of service centers and monitor QA metrics.
• Support quality program improvements and reporting at country level.
• Collaborate on new quality procedures and management systems.

Skills

Adaptability

CRM

Empathy

Experimentation

Quality Auditing

Quality Standards

Root Cause Analysis

Taking Ownership

Teamwork

Training Delivery

Understand Customers

Education

Bachelor's or Master degree in Engineering, Business Administration or related field

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description Key Responsibilities

• Implement the Quality Audit program at CHEP-owned and subcontracted plants, aligning with the quality team's objectives.
• Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards.
• Act as a customer facing representative of Chep in all quality matters, leading resolution of issues through the root cause corrective action process.
• Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers.
• Conduct unannounced compliance audits of Service Centers, covering both product and process aspects.
• Support product and process strategies and rollouts to enhance quality standards across operations.
• Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed.
• Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios.
• Take into consideration this is a 12 month contract.

About The Position

• To implement the Quality Audit program at CHEP own and subcontracted plants, in line with the quality team objectives.
• To ensure all plants are focussed on delivering assured quality products and services to its entire customer base, through:
  • Consistent product/process audits.
  • Analysis of defects.
  • Root cause investigation into areas of non-compliance.
  • Monitoring and reporting quality assurance at plant/country level.
  • Monitoring & ensuring consistent, timely actions relating to quality assurance.
  • Ensuring the implementation of complaint investigation resolution actions are communicated.
  • Communicating document changes to procedures relating to quality, or Management Systems.
  • Accurate data collection around defect analysis.
  • Data translation into positive actions.
  • Information flow in and out of the plant and upward with regard to quality issues.
  • Monitoring the Implementation of policies, procedures, standardisation and guidelines for all products.
  • Assisting in the implementation of new quality procedures within the Plant.
  • Supporting the ongoing maintenance of all management Systems at plant level via process audits.
  • Supporting other areas of the QA structure.

Qualifications

• Bachelor´s or Master degree in Engineering, Business Administration or related field.
• Knowledge and experience of quality principals.
• Thorough understanding of CHEP products.
• Green Belt qualification.
• Experience: Worked in a quality environment.
• Hands on Engineering based.
• Languages: Portuguese and English. desirable: Spanish.
• Remote Type Hybrid Remote.

Skills

• Adaptability
• Customer Relationship Management (CRM)
• Empathy
• Experimentation
• Quality Auditing
• Quality Standards
• Root Cause Analysis (RCA)
• Taking Ownership
• Teamwork
• Training Delivery
• Understand Customers

Equal Opportunity Employer

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.