ICSR Operations Lead: Case Processing & Team Manager

Ergomed Group; Lisboa; Híbrido; EUR 50 000 - 75 000; Tempo integral

Resumo da oferta

Ergomed Group is seeking a Pharmacovigilance/I CSR Manager in Lisbon to lead ICSR activities and a small team within the ICSR Management department. You will oversee processes, KPIs, and QA while coordinating with RA & PV networks to ensure patient safety and regulatory compliance.

The role emphasizes line management, process optimization, and cross-department collaboration in a global pharmacovigilance environment. Portuguese locale experience is valued.

Qualificações

• Life science degree or healthcare qualification with pharmacovigilance exposure.
• Strong communication skills (written and verbal) and ability to multitask.
• Experience in organizing, planning, and managing projects or teams.

Responsabilidades

• Provide support to project team activities for clients and company.
• Line manage assigned ICSR staff.
• Create and maintain project KPIs for ICSR activities, optimizing procedures and training.
• Propose process changes to ICSR Operational Lead.
• Manage ICSR deviations with ICSR Operational Lead support.
• Review trackers and timesheet data for accuracy.
• Participate in ICSR processing and 2nd QC of cases.
• Support other departments as directed by ICSR Operational Lead.
• Serve as SME for the ICSR team and mentor other SMEs.
• Support RA & PV Network Department, including acting as Local Contact Person for Pharmacovigilance (LCPPV) and Person Responsible for Local Screening (PRLS) as agreed.

Conhecimentos

Communication skills

Organization

Planning

Time management

Technical skills

MS Office

Formação académica

Life science degree

Healthcare qualification or pharmacovigilance exposure

Ferramentas

MS Office

Descrição da oferta de emprego

Ergomed Group is seeking a Pharmacovigilance/I CSR Manager in Lisbon to lead ICSR activities and a small team within the ICSR Management department. You will oversee processes, KPIs, and QA while coordinating with RA & PV networks to ensure patient safety and regulatory compliance.

The role emphasizes line management, process optimization, and cross-department collaboration in a global pharmacovigilance environment. Portuguese locale experience is valued.