ICARE – EWM – Third Party Administrator and Technical Operator - All genders- Open Ended Contract - Porto

BNP Paribas Cardif; Porto; Hybrid; EUR 24,000 - 38,000; Full time

Benefits offered by this job

Meal allowances

Health insurance

Hybrid work

Career growth

Job summary

BNP Paribas Cardif is seeking a Third Party Administrator and Technical Operator in Porto. The role supports dealer warranty, extended warranty, and maintenance contract management from a unified platform, involving multiple European markets and diverse teams.

Open to candidates with automotive skills and relevant after-sales training. A hybrid work arrangement is offered, with benefits designed to support professional growth and a stable team environment.

Qualifications

• Strong background in automotive mechanics (Degree and/or after-sales training required).
• Experience: at least 1 year in a car or truck repair shop, preferably in a manufacturer's network.

Responsibilities

• Follow compliance rules.
• Register records in information systems.
• Manage automotive claim repair following contract coverage.
• Check admissibility of requests.
• Contact by phone with all departments as needed.
• Contact by mail with all departments as needed.
• Analyze records and check insurability and financial risk to support decisions.
• Notify decisions to customers and/or partners.
• Ensure administrative management of operations.
• Ensure compliance with quality, security and risk procedures.
• Promote team spirit and stress-resilient responses.
• Support improvements to working methods and knowledge sharing.

Skills

Automotive mechanics

Diagnostics

Education

Automobile/Mechanical Engineering or equivalent

Automotive or Diagnostic Technician

Job description

Join us at BNP Paribas Cardif, the Insurer for a Changing World

At BNP Paribas Cardif, we're not just an insurance provider; we're pioneers shaping the future of the industry. As the global leader in the insurance market, with a significant presence in savings and protection insurance across 30+ countries all over the globe, we're committed to innovation and excellence.

At our European Service Center - Cardif Support, based in both Porto and Lisbon, Portugal, we're a vibrant hub of over 600 multicultural professionals speaking more than 11 languages!

Our goal? To deliver the highest level of service, reliability, and efficiency to our clients, both internal and external, by offering diverse processes and services aligned with the insurance industry's best practices.

Ready to kick off your next professional chapter with us? Become our new Third Party Administrator and Technical Operator (All genders) based in Porto

BE PART OF OUR DYNAMIC TEAM OF EXTENDED WARRANTY MANAGEMENT INTERNATIONAL TEAM

This Team based in Porto was created to extend the operation of our Client, ICARE, to the European market. ICARE is leader in the French market for warranty in the automobile field and aims to project this experience to the European market through our platform.

Today German and Italian are our main markets, but we have already started the operation in Spain, Portugal and Check Republic.

Our main activities consist of providing operational and administrative support for dealer warranty, extended warranty and maintenance contracts by handling authorization requests or contract management requests for multiple products depending on the country and partner, all from the same platform and location.

YOUR FUTURE MISSION IN EWM TEAM

Your Key Responsibilities Will Be

• Follow compliance rules;
• Ensure proper registration records in the information systems;
• Manage automotive claim repair following contract coverage;
• Check the admissibility of requests;
• Contact by phone all departments needed;
• Contact by mail all departments needed;
• Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation;
• Notify the decisions to customers and/or business partners;
• Ensure administrative management of all operations prearranged;
• Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures;
• Guarantee a healthy team spirit;
• Demonstrate a professional response to stress;
• Guarantee the continuity and stability of team;
• Propose improvements to working methods and assist in the implementation of these improvements;
• Be source of proposals and suggestions to improve daily work;
• Ensure the feedback to the hierarchy and alert when necessary;
• Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers;
• Ensure compliance with professional secrecy data confidentiality;
• Contribute to the development of the spirit of service ETO.

READY TO MAKE AN IMPACT? HERE’S WHAT WE’RE LOOKING FOR:

Is open to all degrees or higher education in any of the following subjects:

• Automobile, Mechanical Engineering or equivalent;
• Automotive or Diagnostic Technician ;

Entry without a degree or foundation degree is possible for those who have relevant skills and work experience in automotive workshops. Experience is highly valued.

• Strong background in automotive mechanics (Degree and / or after-sales training are mandatory);
• Experience: at least one year of experience in a car or truck repair shop, preferably in a manufacturer's network.

WHAT’S IN IT FOR YOU?

In addition to our attractive salary, here’s a glimpse of what you can expect from us:

• Generous Perks: Enjoy meal, child and monthly flexible benefits allowances as part of our comprehensive benefits package.
• Comprehensive Coverage: Rest easy with our top-notch insurance package. You’ll have health insurance, applicable to your spouse and descendants as well as life insurance.
• Flexibility Redefined: Embrace our hybrid working model for a perfect balance of commitment and personal flexibility.
• Endless and tailored Professional Growth: Fuel your career aspirations with continuous development opportunities on both local and global scales
• Vibrant Work Environment: Immerse yourself in our modern amenities, including zen rooms, free language courses, and diverse company events.
• Culture of Care: Be part of a multicultural environment that prioritizes employee wellbeing and professional growth.

DIVERSITY AND INCLUSION ARE IMPORTANT TO US!

BNP Paribas Cardif is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect on the society we live in, while keeping with the image of our clients.