Hybrid German-English Consumer Engagement Lead

Nestlé S.A.; Linda-a-Velha; Hybrid; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Flexible working environment

Local and international exposure

Competitive salary and annual bonus

Meal allowance card

Nestlé Club discounts

Free coffee at the office

Job summary

Nestlé S.A. in Portugal is seeking a Consumer Engagement Services Supervisor to lead the team responsible for social media services and brand engagement.

You will plan operations for the assigned market, ensure quality standards, and foster stakeholder relationships while prioritising people development. Key requirements include native German and fluent English, proven team leadership, and strong CRM/social media management skills.

Qualifications

• Native or near-native German and fluent English required.
• Experience leading and coaching teams, including remotely.
• Knowledge of CRM systems, help desk software and social media management.

Responsibilities

• Manage the Consumer Engagement Services team and monitor workloads.
• Ensure service delivery aligns with Social Media lines and guidelines.
• Coach and train team members; review performance and KPIs.
• Oversee onboarding and documentation for each market and business.
• Collaborate with internal stakeholders and brands to improve services.
• Drive continuous improvement initiatives and transition activities.

Skills

Team leadership

Remote team management

CRM systems

Social media management

Problem solving

Stakeholder management

English proficiency

German proficiency

Tools

CRM platforms

Help desk software

Social media management tools

Job description

Nestlé S.A. in Portugal is seeking a Consumer Engagement Services Supervisor to lead the team responsible for social media services and brand engagement.

You will plan operations for the assigned market, ensure quality standards, and foster stakeholder relationships while prioritising people development. Key requirements include native German and fluent English, proven team leadership, and strong CRM/social media management skills.