Hybrid | Dutch Client Facing Support Agent for GPS app

Cognizant; Lisboa; Híbrido; EUR 22 000 - 30 000; Tempo integral

Resumo da oferta

A global technology services company is seeking a Customer Service Representative in Lisbon. You will assist users of a GPS Navigation Tool, providing both technical support and troubleshooting. The ideal candidate should have a strong command of Dutch and English and possess at least 12 months of customer service experience. This role offers a hybrid working model and includes extensive benefits.

Serviços

Training & development opportunities

Private medical healthcare

Relocation allowance and assistance

Qualificações

• 12 months of direct customer service experience, preferably in contact centers.
• Excellent Dutch and English communication skills, both verbal and written.
• Strong attention to detail and a proactive attitude.

Responsabilidades

• Answer users of GPS Navigation Tool via email and inbound calls.
• Provide technical support and troubleshoot client problems.
• Escalate complex issues according to defined procedures.

Conhecimentos

Customer service experience

Communication skills

Fluent in Dutch

Fluency in English

Proactive attitude

Organizational skills

Attention to detail

Empathy

Descrição da oferta de emprego

Job location: Lisbon, Portugal

Hybrid working model

Schedule: Monday to Friday, 8am to 5pm

About the role:

• You will be answering to the Users of GPS Navigation Tool (E-mail and Inbound Calls) identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

We are looking for:

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent Dutch native level written and spoken communication skills
• Fluency in English
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Valid Legal Work Permit

Benefits

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities including language courses,
• Professional development and clear career path,
• Full equipment and paid training provided from the first day of work,
• Extensive benefits package: private medical healthcare, life insurance, cafeteria benefits,
• Relocation allowance and assistance - Only applies to new hires relocating from outside of Portugal.