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Cruise Academy seeks an experienced Hotel General Manager for a leading cruise line. In this crucial role, you will oversee hotel operations onboard, ensuring high-quality service delivery and guest satisfaction. You will lead a diverse team while managing hotel performance and compliance with maritime standards. Ideal candidates have significant shipboard experience and strong leadership in high-end hospitality.
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At Cruise Academy, we don’t just teach it - we’ve lived it. Founded in 2017 by seafarers for seafarers, we specialize in maritime training and shipboard recruitment for the global cruise industry.
We tell it like it is - the good, the bad, and the downright exhausting. No sugarcoating, no sales pitch - just real, honest insights from those who’ve been there. Because you deserve to know exactly what to expect before stepping onboard.
We are MLC Certified and proudly audited and approved by the UK Maritime & Coastguard Agency, ensuring the highest standards in training, recruitment, and compliance.
If you're serious about a career at sea, we’ll get you there - the right way.
Position Summary
We are seeking an experienced and dynamic Hotel General Manager to lead the entire hotel operation onboard for one of the world’s leading cruise lines. This pivotal role is responsible for ensuring the smooth, efficient, and high-quality delivery of all hotel services across multiple departments, including Guest Services, Food & Beverage, Entertainment, Retail, Housekeeping, and more. Reporting to the Hotel Operations Director shoreside, and the Master onboard, you’ll set the tone for service excellence and operational performance, creating an environment where guests and crew alike feel welcomed, cared for, and inspired.
Key Responsibilities
Essential Skills, Knowledge and Expertise