Helpdesk Trainee

Faurecia South Africa; Santa Maria da Feira; On-site; EUR 8,900 - 13,000; Full time

Job summary

Forvia is seeking a Helpdesk Trainee to support users across IT systems. Based in Santa Maria da Feira, Portugal, you will handle IT support in several domains, record incidents, and help improve processes and documentation.

The role requires willingness to learn, communication in English, and the ability to work with colleagues across multiple countries, with optional French or German skills enhancing collaboration.

Qualifications

• Willing to join a multidisciplinary team.
• Eager to learn and apply the latest user support techniques.
• Fluent in English.
• Able to communicate in French or German.

Responsibilities

• Provide IT support across domains (collaborative tools, access to applications, Email, security tools) to colleagues in different countries.
• Record occurrences to maintain quality of support.
• Collaborate in functional support tasks for applications across purchasing, finance, IT, sales or production.
• Manage accesses to various applications.
• Assist in documenting technical processes and related documentation.

Skills

Multidisciplinary teamwork

Learning aptitude

English fluency

French or German communication

Job description

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

Our IT Department is looking for a Helpdesk Trainee to be based in Santa Maria da Feira (Portugal).

The Helpdesk Trainee role is to support users on all of our IT systems.

The Main missions:

• Provide IT support in various domains (collaborative tools; access to applications; Email; security applications, etc.) to colleagues working in different countries;
• Recording occurrences in order to maintain control on the quality of support;
• Collaborate in functional support tasks to applications in various domains such as purchasing, finance, IT, sales or production;
• Managing accesses to various applications;
• Support in the elaboration of technical processes and respective documentation.

Your profile and competencies to succeed

• Willing to join a multidisciplinary team;
• Willing to learn and apply the latest user support techniques;
• Fluent in English;
• Ability to communicate in French or German.

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

Why join us

FORVIA, a global automotive technology supplier, comprises the complementary technology and industrial strengths of Faurecia and HELLA. With over 137 500 people, including more than 12,000 R&D engineers across 40+ countries, FORVIA provides a unique and comprehensive approach to the automotive challenges of today and tomorrow. Composed of 6 business groups and a strong IP portfolio of over 12,400 patents, FORVIA is focused on becoming the preferred innovation and integration partner for OEMs worldwide.

In 2025, the Group achieved a consolidated revenue of 26.2 billion euros prior to IFRS 5. FORVIA SE is listed on the Euronext Paris market under the FRVIA mnemonic code and is a component of the SBF 120 index.

FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen. www.forvia.com